Utilities Customer Service Representative Salary in Germany

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  3. > Utilities Customer Service Representative
  4. > Germany

Last Updated: July 12, 2026

€50,216 USD

per year
Hourly Rate €24.14
Bonus €1,190

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Entry Level €36K
Average €50K
Senior Level €61K

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The average pay for a Utilities Customer Service Representative is €50,216, which is €24.14 an hour in Germany. The average salary range for a Utilities Customer Service Representative is between €36,005 and €60,510. On average, a High School is the highest level of education for a Utilities Customer Service Representative.

This compensation analysis comes from aggregated salary survey data for Germany. ERI's compensation information is based on employer-reported data collected from ERI's salary surveys, customer HRIS data, data from Proxies/10Ks and Forms 990, proprietary databases, and purchased survey data. Cost-of-labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc. For more information, see ERI's methodology.

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Salary Potential for Utilities Customer Service Representative

Explore the estimated salary growth for Utilities Customer Service Representative in Germany for up to 5 years. The estimated salary of Utilities Customer Service Representative in 1 year will be €51,546, and in 5 years, will be €57,228.

Number of Years

2 Years

Estimated Salary

€52,911 USD

Percentage Growth

0%

Growth Trajectory

The estimated salary growth for Utilities Customer Service Representative in [# of years] is [salary], which is [average growth %] average growth. This information is based on ERI's compensation database.

What Does an Utilities Customer Service Representative Do?

Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: ascertains number and type of appliances used on premises to determine rate of utility consumption. Turns off appliances and observes gas or electric meter to detect power leakage. Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage. Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak. Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools. Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring. May perform emergency repairs to gas service pipes between gas main and building. May collect delinquent accounts. May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants. May investigate illegal use of gas or electricity gas-meter checker; utilities service investigator.

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Education, Skills, and Certifications for Utilities Customer Service Representatives

Gain access to salary differentials for education and skills in ERI's Salary Assessor

Education

Below is the average education level for an Utilities Customer Service Representative. About 83% have a High School Diploma, 17% have a Associate degree, and 0% have a Doctorate degree.

  • High School Diploma 83%
  • Associate Degree 17%
  • Doctorate Degree 0%
  • Master's Degree 0%
  • Bachelor's Degree 0%
  • Less Than HS 0%

Top Skills

Below are top skills for an Utilities Customer Service Representative.

Do you have certifications for Utilities Customer Service Representative?

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Compare Utilities Customer Service Representative Salaries by Location

See how Utilities Customer Service Representative salaries vary by region and find the best location for your career.

Average Salaries for Utilities Customer Service Representative

The average salary of utilities customer service representative in Germany is 50.216 €. The average salary of utilities customer service representative in California is $69,185. The average salary of utilities customer service representative in United States is $60,351. Explore the average salaries for utilities customer service representative in other locations below.

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Cost of Living in Germany

The cost of living in Germany is 0% equal to than the national average.

Whether you're planning to move or just want to see the cost of living in different locations, our cost-of-living calculator is the place to start. Compare salaries for other locations by city, U.S. ZIP code, state, or country.

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Why Your Salary May Look Different

This information is based on a specific job title and location, but real-world compensation can vary based on factors like years of experience, company size, shift differentials, and more. Because of these variables, your actual pay may fall above or below the average ranges shown. Use ERI's salary data and compensation management platform to identify market trends and accurately adjust pay so that you can price jobs competitively.

Based on the average salary in the United States, if your shift differential is 10%, then your pay will increase by €2.41/hour

*Some jobs may not be adjusted using shift differentials. Please contact [email protected] for additional information.

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Frequently Asked Questions

Common questions about Utilities Customer Service Representative salaries and career insights

How much does a Utilities Customer Service Representative make in Germany?

ERI's data indicated that, on average, a Utilities Customer Service Representative is €50,216 per year or €24.14 per hour in Germany, which is 1% lower than the national average. Top earners have reported making up to €60,510. However, the typical pay range in Germany, is between €36,005 and €60,510 annually.

What is the salary potential for Utilities Customer Service Representative in 5 years?

Utilities Customer Service Representative is projected to see 14% salary growth in 5 years.

What are some factors that impact Utilities Customer Service Representative salaries?

Several factors can impact the salary, including experience, company size, job market, location, industry, and more. Understanding how these factors affect the role can provide opportunities to earn more. Use our salary calculator to find out how much you should be paid based on what someone in your area, with similar experience, earns.

How can I accurately price jobs for my organization?

There are several factors that can impact the salary, including experience, company size, job market, location, industry, education, certificates, shift differentials, and more. Understanding how these factors affect the role can help you spot pay gaps and retain top talent. ERI's Assessor Platform brings these factors together in one platform, making it easy to benchmark roles, analyze insights, and set pay with confidence.

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With decades of experience in compensation, ERI offers an extensive and reliable salary survey database powered by the Assessor Platform, a comprehensive compensation management solution that optimizes complex processes for accuracy and efficiency.

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About Our Data

This page is an excerpt of the much more complete compensation information available in ERI's Assessor Series.

For over 35 years, ERI has compiled the most robust and accurate salary, cost-of-living, and executive compensation survey database available. Data are analyzed using AI and traditional statistics, depending on which approach is best for a particular application. ERI collects salary survey data from five different sources, which you can learn about here.

Verified Sources

Data sourced from internal salary surveys, purchased surveys, public sources, HRIS data, and proprietary databases.

Real-Time Data

Our salary database is updated and verified approximately every six weeks.

Quality Assurance

Along with our data scientists, we have included AI in our rigorous process to analyze and provide the highest quality data.

10,500+

Locations

35,900+

Job Titles

4,400+

Skills

5,500+

Certifications

1,100+

Industries

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