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Utilities Customer Service Representative Salary

$56,307 (USD)

Average Salary

$27/hr

Average Hourly

$1,334

Average Bonus

Last updated: December 10, 2019

The average pay for an Utilities Customer Service Representative is $56,307 a year and $27 an hour in the United States. The average salary range for an Utilities Customer Service Representative is between $41,071 and $69,025. On average, a Bachelor's Degree is the highest level of education for an Utilities Customer Service Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: ascertains number and type of appliances used on premises to determine rate of utility consumption.
  • Turns off appliances and observes gas or electric meter to detect power leakage.
  • Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage.
  • Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak.
  • Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools.
  • Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring.
  • May perform emergency repairs to gas service pipes between gas main and building.
  • May collect delinquent accounts.
  • May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants.
  • May investigate illegal use of gas or electricity gas-meter checker; utilities service investigator.
Utilities Customer Service Representative Job Prevalence in the United States

Job family: Customer Service Representatives

Job family population: 2,871,400

Estimated population of Utilities Customer Service Representative jobs: 59,352

Rate of error: 0.5%

Estimated salary in 2024:
$65,275
5 Year Change:
16 %
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Skills data not available for this job

About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or simply America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), it is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe. Most of the country is located in central North America between Canada and Mexico. With an estimated population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the...

Utilities Customer Service Representative Job Listings for United States

Customer Service Representative
Dec 10
San Mateo, CA, USA
Ursus
Customer Service Representative 5 Location: San Mateo, CA Duration: Contract to hire ... Water utility experience desired not required Company Description Ursus, Inc. is a privately held ...
Apply Today! Entry Level Sales & Customer Service Rep
Oct 8
Fort Worth, TX, USA
Dauntless Marketing Group
Communications * Customer Service * Entrepreneurship * Food Server * Hospitality * Hotel ... technology, entertainment, utility, energy, and telecommunication industries. We push our ...
Management Trainee - Entry Level Sales | Marketing | Customer Service
Dec 9
Saint Peters, MO, USA
North Inc
North, Inc. works with clients that are leaders in the telecommunications, energy, utilities, and ... Training and development of new sales reps * Learning how to manage territory, finances, recruiting ...
Field Service Representative I
Dec 9
Morton, Illinois, USA
Steris
Ensure a positive Customer experience by providing timely PM performance, service calls, warranty ... utility requirements. * Maintain courteous and professional demeanor when working with Customers ...
Customer Service Representative: Full Time and Part Time
Dec 10
San Francisco, CA, USA
Legion, Inc.
CUSTOMER SERVICE APPLICANTS NEEDED! We are looking for someone with excellent communications skills to fill our CSR position! Responsibilities Will Include: * Customer service * Handling customer ...

The average pay for an Utilities Customer Service Representative is $56,307 a year and $27 an hour in the United States. The average salary range for an Utilities Customer Service Representative is between $41,071 and $69,025. On average, a Bachelor's Degree is the highest level of education for an Utilities Customer Service Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Salaries By Location

Utilities Customer Service Representative
Utilities Customer Service Representative
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Similar Job Titles

Utilities Customer Service Representative
Utilities Customer Service Representative
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Customer Service Representative
Dec 10
San Mateo, CA, USA
Ursus
Customer Service Representative 5 Location: San Mateo, CA Duration: Contract to hire ... Water utility experience desired not required Company Description Ursus, Inc. is a privately held ...
Apply Today! Entry Level Sales & Customer Service Rep
Oct 8
Fort Worth, TX, USA
Dauntless Marketing Group
Communications * Customer Service * Entrepreneurship * Food Server * Hospitality * Hotel ... technology, entertainment, utility, energy, and telecommunication industries. We push our ...
Explore our most popular jobs
View our most popular salary searches and other resources