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Retention Specialist Salary

$43,560 (USD)

Average Salary

$21/hr

Average Hourly

$793

Average Bonus

Last updated: December 15, 2019

The average pay for a Retention Specialist is $43,560 a year and $21 an hour in the United States. The average salary range for a Retention Specialist is between $32,748 and $52,512. On average, a Bachelor's Degree is the highest level of education for a Retention Specialist. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Advocates for the organization's mission by sharing knowledge and showing enthusiasm about service, technology, and pricing.
  • Works to reduce customer and/or employee attrition by resolving issues while increasing satisfaction, minimizing loss to company, and maximizing customer and employee retention.
  • Helps in satisfying the needs of existing customers that are at risk of cancelling services.
  • Proposes solutions to extend customer and employee lifecycle, and creates ways to increase customer loyalty.
Retention Specialist Job Prevalence in the United States

Job family: Customer Service Representatives

Job family population: 2,871,400

Estimated population of Retention Specialist jobs: 30,293

Rate of error: 0.5%

Estimated salary in 2024:
$50,498
5 Year Change:
16 %
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About United States

United States Cost of Living Score:

Retention Specialist Job Listings for United States

Customer Retention Specialist
Dec 13
Temple, United States
Globe Life Insurance
As the Customer Retention Specialist you will: • Maintain direct contact with policyholders by telephone. • Retain current policyholder business by explaining current benefits. • Collect past ...
Customer Retention Specialist
Dec 13
Oakland, United States
Broadly
As a Customer Retention Specialist, you will be responsible for account reviews with our existing customers and responsible for a market-leading retention rate. KEY RESPONSIBILITIES: * Maintain ...
Collection & Client Retention Specialist
Dec 13
North Salt Lake, UT, USA
Lexington Law Firm
Successful Collection & Client Retention Specialist are: * Adaptable * Assertive * Persuasive * Persistent Qualifications: * Must have 1-2 years' experience in collections or consultative sales
Customer Retention Specialists
Dec 13
Las Vegas, NV, USA
CSBS, LLC
Customer Retention Specialists Work on the phone, making and receiving phone calls from existing customers as a part of the customer service department. The purpose of this job is to keep customers ...
Client Retention Specialist - #CSR #EntryLevel #Fun
Dec 1
Columbus, OH, USA
Walker Marketing and Consultants
Client Retention Rep / Specialist (Entry Level & Full Time) Please submit your resume by clicking the APPLY NOW button or CALL our HR Dept. WM&C is currently hiring entry level individuals with good ...

The average pay for a Retention Specialist is $43,560 a year and $21 an hour in the United States. The average salary range for a Retention Specialist is between $32,748 and $52,512. On average, a Bachelor's Degree is the highest level of education for a Retention Specialist. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Salaries By Location

Retention Specialist
Retention Specialist
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Customer Retention Specialist
Dec 13
Temple, United States
Globe Life Insurance
As the Customer Retention Specialist you will: • Maintain direct contact with policyholders by telephone. • Retain current policyholder business by explaining current benefits. • Collect past ...
Customer Retention Specialist
Dec 13
Oakland, United States
Broadly
As a Customer Retention Specialist, you will be responsible for account reviews with our existing customers and responsible for a market-leading retention rate. KEY RESPONSIBILITIES: * Maintain ...
Explore our most popular jobs
View our most popular salary searches and other resources