The Call Centers, Contact and Customer Service Salary Survey reports compensation data for 122 benchmark jobs related to initiating or receiving communications via telephone, facsimile, email, or other communication modes for the purposes of promoting products or services, taking orders, soliciting contributions, or providing information or assistance regarding products or services. The job function survey covers all industries and is available by geographic area (US Region or US National) for $589.
The Call Centers, Contact and Customer Service Salary Survey documents market-based pay data for 8 executive and 114 non-management salary benchmark jobs from up to three databases: digitized public sources, ERI Assessor Series data, and direct participants. The following information is reported for each job title (salary data are shown in means, medians, and percentile cuts):
Survey information is solicited through traditional mail, email, and online questionnaires. Each data submission is thoroughly screened by our team of experienced researchers prior to inclusion in a survey. No attempt is made to alter incumbent data as reported other than to normalize collected compensation amounts to a common date. Data collection begins October and ends March. The Call Centers, Contact and Customer Service salary guide and survey results are published annually in July, with an effective data date of March 31 of the given survey year.
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