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User Support Analyst Salary
in Baltimore, Maryland

$64,170 (USD)

Average Salary

$31/hr

Average Hourly

$2,060

Average Bonus

Last updated: July 17, 2019

Salary Recap

The average pay for an User Support Analyst is $64,170 a year and $31 an hour in Baltimore, Maryland, United States. The average salary range for an User Support Analyst is between $46,480 and $78,860. On average, a Bachelor's Degree is the highest level of education for an User Support Analyst. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Baltimore, Maryland.

Average Salary Chart

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Job Summary

Description:
  • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Studies and resolves computer software and hardware problems of users.
  • Acts as a contact for users having problems using computer software, hardware, and operating systems.
  • Determines whether problem is caused by hardware, software, or system.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
User Support Analyst Job Prevalence in Baltimore, Maryland, United States

Job family: Computer User Support Specialists

Job family population: 613,780

Estimated population of User Support Analyst jobs: 51,815

Rate of error: 0.7%

Salary Potential

Estimated salary in 2024:
$74,390
5 Year Change:
16 %

Average Salary Chart

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Education

Skills

About Baltimore, Maryland

Baltimore Cost of Living Score:

Description: Baltimore ( BAL-di-MOR (local)) is the most populous municipality in the U.S. state of Maryland. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 602,495 in 2018, Baltimore is the largest such independent city in the United States. As of 2017, the population of the Baltimore metropolitan area was estimated to be just under 2.802 million, making it the 21st largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimore combined statistical area...

User Support Analyst Job Listings for Baltimore, Maryland

Systems Support Analyst
Jul 12
ARLINGTON, United States
ThompsonGas
ThompsonGas is seeking a Systems Support Analyst to join our team in our corporate office in ... User and administration Active DirectoryTCP/IP networking support and troubleshooting of a ...
HRIT Data Analyst /Senior Helpdesk Support Technician
Jul 8
Lanham, MD, USA
The Ravens Group, Inc.
HRIT Data Analyst /Senior Helpdesk Support Technician Location: Ravens Group Inc./Corporate ... Contributes to the development of user self-help tools (FAQ's, decision trees, etc.) * Serves as a ...
Mainframe Support Analyst
Jul 8
Gaithersburg, United States
Incorporan Inc
Ex Infrastructure issue Performs research, analysis and fix issues to meet current and future user ... Support Experience Communications (Listening, Persuasiveness, Oral, Written) At least 2 years full ...
Level 1 Desktop Support
Jul 13
Derwood, MD, USA
Stratus Technology Services, LLC
Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our client's internal IT ...
SIGINT Analyst
Jul 2
Annapolis Junction, MD, USA
Bridges Inc.
Experience in supporting a tier 1 or tier 2 helpdesk * Experience in training analysts or other Customer users on custom tools or software applications * Experience in the installation and end user ...

Salary Recap

The average pay for an User Support Analyst is $64,170 a year and $31 an hour in Baltimore, Maryland, United States. The average salary range for an User Support Analyst is between $46,480 and $78,860. On average, a Bachelor's Degree is the highest level of education for an User Support Analyst. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Baltimore, Maryland.

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Salaries By Location

User Support Analyst

Salaries By Location

User Support Analyst
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User Support Analyst Job Listings for Baltimore, Maryland

Systems Support Analyst
Jul 12
ARLINGTON, United States
ThompsonGas
ThompsonGas is seeking a Systems Support Analyst to join our team in our corporate office in ... User and administration Active DirectoryTCP/IP networking support and troubleshooting of a ...
HRIT Data Analyst /Senior Helpdesk Support Technician
Jul 8
Lanham, MD, USA
The Ravens Group, Inc.
HRIT Data Analyst /Senior Helpdesk Support Technician Location: Ravens Group Inc./Corporate ... Contributes to the development of user self-help tools (FAQ's, decision trees, etc.) * Serves as a ...
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