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Supervisor Call Center Salary
in New York, United States

$63,486 (USD)

Average Salary

$31/hr

Average Hourly

$3,485

Average Bonus

Last updated: June 26, 2019

Salary Recap

The average pay for a Supervisor Call Center is $63,486 a year and $31 an hour in New York, United States. The average salary range for a Supervisor Call Center is between $46,373 and $77,697. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in New York, United States.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in New York, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$73,598
5 Year Change:
16 %

Education

Skills

About New York, United States

New York Cost of Living Score:

Description: New York most commonly refers to: New York City, the most populous city in the United States, located in the state of New York New York (state), a state in the Northeastern United StatesNew York may also refer to:...

Supervisor Call Center Job Listings for New York, United States

Call Center Supervisor
Jun 25
Jericho, NY, USA
National Recruiting Group
Call Center Supervisor Hours Monday to friday 1-9 pm KEY JOB FUNCTIONS: Responsible for supervising call center reps Hring ,supervising and training of reps Identifies problems and works out ...
Call Center Experience Wanted!
Jun 25
Harlem, NY, USA
Berkshire Executives
Call Center Experience Wanted! We believe that three things draw the best from our people ... Providing marketing analytics to supervisors Interacting with customers on a face to face basis and ...
Call Center Representative
Jun 7
Secaucus, NJ, USA
EmpireCLS Worldwide Chauffeured Services
SUPERVISORY RESPONSIBILITIES * None QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are ...
Call Center Representative
Jun 21
Trenton, NJ, USA
Contemporary Staffing Solutions
... test center supervisors via telephone contact to provide or obtain information regarding the ... Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Graduates ...
Lead Center Representative for Kassir Plastic Surgery
May 1
New York, NY, USA
DBK BILLING AND HEALTHCARE
Directs and screening the call in a professional manner and takes a detailed message to include ... Reports any issues to Clerical Supervisor if needed. * Takes action to assure patients privacy and ...
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

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