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Supervisor Call Center Salary

$56,858 (USD)

Average Salary

$27/hr

Average Hourly

$3,122

Average Bonus

Last updated: June 18, 2019

Salary Recap

The average pay for a Supervisor Call Center is $56,858 a year and $27 an hour in the United States. The average salary range for a Supervisor Call Center is between $41,531 and $69,586. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in the United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$65,915
5 Year Change:
16 %

Education

Skills

About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), the United States is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe's 3.9 million square miles (10.1 million km2). With a population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the most populous city is New York City. Forty...

Supervisor Call Center Job Listings for United States

Call Center Supervisor
Jun 11
Eugene, OR, USA
Professional Credit
As a Supervisor, our program provides you with hands on training, learning each phase of ... Wellness Initiatives; and a business casual, call-center environment. We are conveniently located ...
Call Center Supervisor - Health care -
Jun 13
Irving, TX, USA
OLSA Resources
Supervises assigned staff including responsibility for recruiting and performance management ... Medical Billing, Medical Records, Pharmacy claims, health care or insurance call center, third part ...
Call Center Supervisor
Jun 4
Carlsbad, CA, USA
Grand Pacific Resorts
The Call Center Supervisor will also be the liaison between management and our Vacation Specialist in order to deliver information regarding business strategy and department goals to the team. We are ...
Call Center Supervisor
May 31
Tualatin, OR, USA
Green Ridge Solar - Sherwood OR
We are looking for a Call Center Supervisor to join our team! You will play a critical role in hiring new Call Center Representatives, training and coaching your team. We need an experienced leader ...
Call Center Supervisor
Jun 7
Phoenix, AZ, USA
AnswerNet
Manages the call center floor by keeping track of agents on their shift, including: managing real ... Additional supervisory functions include keeping track of attendance, handling first-level client ...
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