Referral & Information Aide Salary
in Vermont, United States

• Assists callers and responds to complaints in person or by telephone for government agency.
• Asks callers questions to ascertain nature of complaints against government agency; records complaint on standard form; and routes form to appropriate department or office for action.
• Contacts department or office to which complaint was referred to determine disposition.
• Contacts complainant to verify data and follow-up on results of referral.
• Compiles complaint records, by category, department office, and disposition.
• Notifies supervisor of patterns of poor provision of service.
• Maintains up-to-date reference materials and files.

Referral & Information Aide Job Prevalence in Vermont, United States

Job family: Receptionists and Information Clerks

Job family population: 1,014,900

Estimated population of Referral & Information Aide jobs: 50,694

Rate of error: 0.5%