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Manager Call Center Salary

$78,938 (USD)

Average Salary

$38/hr

Average Hourly

$6,970

Average Bonus

Last updated: December 09, 2019

The average pay for a Manager Call Center is $78,938 a year and $38 an hour in the United States. The average salary range for a Manager Call Center is between $44,489 and $100,381. On average, a Bachelor's Degree is the highest level of education for a Manager Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources.
  • Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards.
Manager Call Center Job Prevalence in the United States

Job family: Sales Managers

Job family population: 379,050

Estimated population of Manager Call Center jobs: 14,582

Rate of error: 0.6%

Estimated salary in 2024:
$91,511
5 Year Change:
16 %
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About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or simply America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), it is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe. Most of the country is located in central North America between Canada and Mexico. With an estimated population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the...

Manager Call Center Job Listings for United States

Patient Access Manager - Call Center
Dec 6
Tacoma, United States
CHI-Franciscan Medical Group
This job is responsible for managing and evaluating the daily activities of the assigned patient access staff in accordance with established business objectives and applicable regulatory requirements
Call Center Sales Manager
Oct 4
Westlake Village, CA, USA
Nations Info Corp
The Call Center Sales Manager will serve as the primary point of contact for all sales related management and will ensure productivity, quality, and efficiency of the call center. This role requires ...
SENIOR DIRECTOR, CALL CENTER OPERATIONS - KNOAH SOLUTIONS
Dec 4
us
Knoah Solutions
Point of Contact for communicating all call center metrics data to senior management and clients (understand where the numbers come from and the typical behaviors that drive them) * Maintain and ...
Customer Service Representative - NOT A CALL CENTER!
Nov 18
Tempe, AZ, USA
APPLY NOW! Entry Level to Management
The Valley Management Group is one of the premier sales and marketing firms in Arizona and our ... We do NOT offer any call center / door-to-door / administrative positions * * We offer our team ...
Call Center Coordinator
Dec 7
Mountain View, United States
Cushman & Wakefield
Job Title Call Center Coordinator Job Description Summary The Call Center Coordinator leverages ... Leverage client work order management system, task management, relocation and renovations services ...

The average pay for a Manager Call Center is $78,938 a year and $38 an hour in the United States. The average salary range for a Manager Call Center is between $44,489 and $100,381. On average, a Bachelor's Degree is the highest level of education for a Manager Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Manager Call Center
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Patient Access Manager - Call Center
Dec 6
Tacoma, United States
CHI-Franciscan Medical Group
This job is responsible for managing and evaluating the daily activities of the assigned patient access staff in accordance with established business objectives and applicable regulatory requirements
Call Center Sales Manager
Oct 4
Westlake Village, CA, USA
Nations Info Corp
The Call Center Sales Manager will serve as the primary point of contact for all sales related management and will ensure productivity, quality, and efficiency of the call center. This role requires ...
Explore our most popular jobs
View our most popular salary searches and other resources