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Help Desk Representative Salary

$52,515 (USD)

Average Salary

$25/hr

Average Hourly

$1,476

Average Bonus

Last updated: December 10, 2019

The average pay for a Help Desk Representative is $52,515 a year and $25 an hour in the United States. The average salary range for a Help Desk Representative is between $38,573 and $64,163. On average, a Bachelor's Degree is the highest level of education for a Help Desk Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.
  • Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.
Help Desk Representative Job Prevalence in the United States

Job family: Computer User Support Specialists

Job family population: 630,700

Estimated population of Help Desk Representative jobs: 82,489

Rate of error: 0.8%

Estimated salary in 2024:
$60,880
5 Year Change:
16 %
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About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or simply America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), it is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe. Most of the country is located in central North America between Canada and Mexico. With an estimated population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the...

Help Desk Representative Job Listings for United States

Help Desk Technician
Dec 9
Covina, CA, USA
PCM Sevices
Coordinate project actions with IT Operations Manager and IT staff members, vendors and technical representatives, internal and external clients. * Administer Help Desk software. QUALIFICATIONS ...
Help Desk
Nov 15
Mountain Home Air Force Base, United States
Akimeka LLC
Help Desk Specialist At Akimeka, meeting high-priority challenges with high-impact solutions is ... The requirements listed below are representative of the knowledge, skill and ability required
Help Desk Support
Dec 5
Lake Mary, FL, USA
Collabera
Customer Care Representative Location: Lake Mary, FL 32746 Duration: 06 months Pay Rate: $12/hr Job Details: * The Customer Service Representative will answer, evaluate, and prioritize incoming ...
Help Desk IT Support - Managed Service Provider (12939677)
Nov 25
Buena Park, CA, USA
K2 Staffing
Helpdesk Representative; IT Service Desk; IT user support * Ideally you will have one or more of the following certifications: * CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified ...
IT Business Intelligence Analyst/Help Desk Agent Published
Nov 12
Salt Lake, UT, USA
3form
The requirements listed below are representative of the knowledge, skill, and/or ability required ... Mac OSX, Windows 7, Windows 10, Ubuntu, Server 2012, Server 2016 Experience in Jira Help Desk is a ...

The average pay for a Help Desk Representative is $52,515 a year and $25 an hour in the United States. The average salary range for a Help Desk Representative is between $38,573 and $64,163. On average, a Bachelor's Degree is the highest level of education for a Help Desk Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Salaries By Location

Help Desk Representative
Help Desk Representative
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Help Desk Technician
Dec 9
Covina, CA, USA
PCM Sevices
Coordinate project actions with IT Operations Manager and IT staff members, vendors and technical representatives, internal and external clients. * Administer Help Desk software. QUALIFICATIONS ...
Help Desk
Nov 15
Mountain Home Air Force Base, United States
Akimeka LLC
Help Desk Specialist At Akimeka, meeting high-priority challenges with high-impact solutions is ... The requirements listed below are representative of the knowledge, skill and ability required
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View our most popular salary searches and other resources