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Customer Service Representative (General Calls) Salary
in Chicago, Illinois

$41,189 (USD)

Average Salary


Average Hourly


Average Bonus

Last updated: June 16, 2019

Salary Recap

The average pay for a Customer Service Representative (General Calls) is $41,189 a year and $20 an hour in Chicago, Illinois, United States. The average salary range for a Customer Service Representative (General Calls) is between $30,966 and $49,655. On average, a High School Degree is the highest level of education for a Customer Service Representative (General Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Chicago, Illinois.

Average Salary Chart

Scroll for Salary Potential, Education and Skills

Job Summary

  • Interacts with customers; gives information in response to inquires about accounts, products, and services.
  • Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
  • Answers customers' questions regarding product or service and operation or maintenance.
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
  • Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
  • For Financial Representative, see Customer Service Representative Financial.
Customer Service Representative (General Calls) Job Prevalence in Chicago, Illinois, United States

Job family: Customer Service Representatives

Job family population: 2,767,790

Estimated population of Customer Service Representative (General Calls) jobs: 27,872

Rate of error: 0.5%

Salary Potential

Estimated salary in 2024:
5 Year Change:
16 %



About Chicago, Illinois

Chicago Cost of Living Score:

Description: Chicago ( (listen), locally also ), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,705,994 (2018), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States. Located on the shores of freshwater Lake Michigan, Chicago was incorporated...

Customer Service Representative (General Calls) Job Listings for Chicago, Illinois

Customer Service Representative
May 30
Bedford Park, IL, USA
Midway Windows & Doors
... calls in a high pace environment -Responding and resolving emails and phone calls regarding ... General Administrative support for the sales force -Quoting and acknowledging orders for customers ...
Intermodal Customer Service Representative
Jun 3
Lemont, IL, USA
... calls with drivers looking for information or waiting to talk to dispatch Essential Duties and ... and assisting with general office operations as needed. To perform the job successfully, an ...
Customer Service Representative
Jun 1
Homewood, IL, USA
Benefit Administrative Systems, LLC
Answering calls in a call center from physician/providers, employers, Health Plans and members ... Providing telephonic support for customers calling with general questions regarding the following ...
Customer Service Representative
May 22
Chicago, IL, USA
1800 Radiator of DFW
Taking customer service calls and following up on customer quotes * Communicating important ... general automotive parts aftermarket. Total system-wide sales grew by an annual growth rate of ...
Customer Service Representative - Start 7/15/19!
Jun 10
Naperville, IL, USA
... general loan rates. ... Typically a Financial Service Representative will answer approximately 10-12 inbound calls per hour.
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

Salaries By Location

Customer Service Representative (General Calls)

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