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Customer Service Director Salary

$139,689 (USD)

Average Salary

$67/hr

Average Hourly

$12,488

Average Bonus

Last updated: December 12, 2019

The average pay for a Customer Service Director is $139,689 a year and $67 an hour in the United States. The average salary range for a Customer Service Director is between $96,634 and $173,941. On average, a Bachelor's Degree is the highest level of education for a Customer Service Director. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers.
  • Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered.
  • Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer.
Customer Service Director Job Prevalence in the United States

Job family: Administrative Services Managers

Job family population: 283,570

Estimated population of Customer Service Director jobs: 4,356

Rate of error: 0.5%

Estimated salary in 2024:
$161,938
5 Year Change:
16 %
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About United States

United States Cost of Living Score:

Customer Service Director Job Listings for United States

Client Service Director
Nov 26
us
Bluetree Network
Your work at Bluetree will focus on initiating, building, and maintaining trust-based customer ... Providing direct personnel management of support staff on the Client Service team Required ...
Customer Service Representative... GO ROCKETS! START ASAP
Dec 12
South Houston, TX, USA
KAT Texas
These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional ...
Customer Service Representative: Full Time and Part Time
Dec 11
Hoboken, NJ, USA
Marketing & Promotional Team
... director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e ...
Customer Service Representative / Management Experience
Dec 11
Hanover Park, IL, USA
Vencorp
... director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e ...
Customer Service Representative / Hospitality Experience a Plus
Dec 11
Boston, MA, USA
Competitive Business Development Team
... director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e ...

The average pay for a Customer Service Director is $139,689 a year and $67 an hour in the United States. The average salary range for a Customer Service Director is between $96,634 and $173,941. On average, a Bachelor's Degree is the highest level of education for a Customer Service Director. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Customer Service Director
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Similar Job Titles

Customer Service Director
Customer Service Director
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Client Service Director
Nov 26
us
Bluetree Network
Your work at Bluetree will focus on initiating, building, and maintaining trust-based customer ... Providing direct personnel management of support staff on the Client Service team Required ...
Customer Service Representative... GO ROCKETS! START ASAP
Dec 12
South Houston, TX, USA
KAT Texas
These growing retail marketing campaigns are in need of customer service professionals that can work on site at the promotional events providing direct customer and client support through promotional ...
Explore our most popular jobs
View our most popular salary searches and other resources