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Contact Representative Salary

$59,279 (USD)

Average Salary


Average Hourly


Average Bonus

Last updated: June 24, 2019

Salary Recap

The average pay for a Contact Representative is $59,279 a year and $28 an hour in the United States. The average salary range for a Contact Representative is between $42,998 and $72,789. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

Average Salary Chart

Scroll for Salary Potential, Education and Skills

Job Summary

  • Provides information and assistance to public on government agency programs and procedures: explains regulations, agency policies, form completion procedures, and determinations of agency to advise individuals regarding obtainment of required documents and eligibility requirements for receiving benefits.
  • Analyzes applications and information for benefits, privileges, or relief from obligations, using knowledge of rules, regulations, and precedent decisions to determine qualifications for benefits and privileges or liability for obligations.
  • Investigates errors or delays in processing of applications for benefits and initiates corrective action.
  • May be designated according to title of agency represented.
Contact Representative Job Prevalence in the United States

Job family: Eligibility Interviewers, Government Programs

Job family population: 140,590

Estimated population of Contact Representative jobs: 921

Rate of error: 3.1%

Salary Potential

Estimated salary in 2024:
5 Year Change:
16 %


Education data not available for this job


Skills data not available for this job

About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), the United States is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe's 3.9 million square miles (10.1 million km2). With a population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the most populous city is New York City. Forty...

Contact Representative Job Listings for United States

Contact Representative
Jun 11
Portland, OR, USA
Position: Contact Representative (English & Bilingual positions available) Position Description: IRS Contact Representatives provide over-the-phone customer service to taxpayers and their ...
Customer Service Representative (Contact Center) - Mountain View, WY
Jun 11
Mountain View, WY, USA
Union Wireless
As a Customer Service Representative, you will continue our legacy of over 100 years serving the Rocky Mountain Region. In this fast-paced retail and contact center environment, you'll be addressing ...
Member Contact Center Representative I
Jun 12
Moss Point, MS, USA
Navigator Credit Union
The Member Contact Center (MCC) Representative I must provide accurate information through incoming calls regarding member inquiries/requests while actively educating and cross-selling products and ...
Customer Service Representative (Monday - Friday, Daytime schedule)
Jun 18
Twin Falls, ID, USA
C3 Customer Contact Channels
Hand-picked employee recruits are trained in our proprietary Contact Center solutions, ensuring they become the most skilled Customer Experience Champions in the marketplace. Each is empowered and ...
Contact Centre Representative - 1 yr exp
May 17
Vancouver, BC, USA
Job Trim
The Contact Centre Representative is responsible for responding to tenant requests for service. Reporting to the Supervisor, Contact Centre, this position will ensure that tenant requests are ...
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