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Call Center Representative (General Calls) Salary

$33,285 (USD)

Average Salary

$16/hr

Average Hourly

$579

Average Bonus

Last updated: December 09, 2019

The average pay for a Call Center Representative (General Calls) is $33,285 a year and $16 an hour in the United States. The average salary range for a Call Center Representative (General Calls) is between $25,566 and $39,585. On average, a Bachelor's Degree is the highest level of education for a Call Center Representative (General Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
  • Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
Call Center Representative (General Calls) Job Prevalence in the United States

Job family: Customer Service Representatives

Job family population: 2,871,400

Estimated population of Call Center Representative (General Calls) jobs: 136,707

Rate of error: 0.5%

Estimated salary in 2024:
$38,587
5 Year Change:
16 %
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About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or simply America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), it is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe. Most of the country is located in central North America between Canada and Mexico. With an estimated population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the...

Call Center Representative (General Calls) Job Listings for United States

Bilingual Call Center Representative (Spanish/English)
Sep 18
Los Angeles, CA, USA
Sunbit
Your job will be to answer calls from customers as well as from retail partners. Key ... payments, general inquiries, and anything else our customers would like to know. Key ...
Call Center - Customer Service Rep
Nov 7
Glendale, CA, USA
JLL
Answers all incoming calls and performs appropriate functions as needed. Verifies and updates call ... Please direct any other general recruiting inquiries to our Contact Us page > I want to work for ...
Call Center Support Rep - Harlingen
Oct 6
Progreso, United States
DISH
... billing, and general information requests. Essential Job Functions The work environment ... Take back-to-back phone calls from Sling internal customers nationwide and assist them with ...
Call Center Support Rep - Phoenix
Oct 4
Scottsdale, United States
DISH
The Customer Experience Representative answers inbound technical and customer service calls from ... general information requests * Provide quality technical support service through one-contact ...
Call Center Representative
Sep 16
Pensacola, United States
Alorica
Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance ... The above information on this description has been designed to indicate the general nature and ...

The average pay for a Call Center Representative (General Calls) is $33,285 a year and $16 an hour in the United States. The average salary range for a Call Center Representative (General Calls) is between $25,566 and $39,585. On average, a Bachelor's Degree is the highest level of education for a Call Center Representative (General Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Salaries By Location

Call Center Representative (General Calls)
Call Center Representative (General Calls)
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Similar Job Titles

Call Center Representative (General Calls)
Call Center Representative (General Calls)
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Bilingual Call Center Representative (Spanish/English)
Sep 18
Los Angeles, CA, USA
Sunbit
Your job will be to answer calls from customers as well as from retail partners. Key ... payments, general inquiries, and anything else our customers would like to know. Key ...
Call Center - Customer Service Rep
Nov 7
Glendale, CA, USA
JLL
Answers all incoming calls and performs appropriate functions as needed. Verifies and updates call ... Please direct any other general recruiting inquiries to our Contact Us page > I want to work for ...
Explore our most popular jobs
View our most popular salary searches and other resources