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Last updated: October 31, 2024
Call Center Representative (Complex Calls) Salary
in Rome, New York
This page is an excerpt of the much more complete compensation information available in ERI's Assessor Series.
$52,550 (USD)
Average Salary
$25/hr
Average Hourly
$1,125
Average Bonus
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Last updated: October 31, 2024
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Salary Recap
The average pay for a Call Center Representative (Complex Calls) is $52,550 a year and $25 an hour in Rome, New York, United States. The average salary range for a Call Center Representative (Complex Calls) is between $38,309 and $62,744. On average, a High School Degree is the highest level of education for a Call Center Representative (Complex Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Rome, New York.
ERI's compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Find actuarial salary survey data and benchmark salary and pay.
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Education and Skills
Education and Skills
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Salary Potential
Salary Potential
Estimated salary in 2029:
$59,027
5 Year Change:
12 %
Shift Differentials
Shift Differentials
Calculate Your Shift Differential
If your job has pay differentials, see how much more you could be earning with our shift differential calculator.
Based on the average salary in the United States, if your pay differential is 10%, your pay will increase by $2.53/hour
What Is Shift Differential Pay?
Shift differentials are used to adjust the compensation of an employee due to the time of day or the day of the week that the employee worked.
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This role may have pay shift differentials that could affect total compensation.
Utilize ERI's signature shift differential data to calculate pay for night shifts, day shifts, and swing shifts and benchmark compensation with confidence. With our robust database, you can accurately price jobs based on industry-specific shift differential policies. ERI compiles shift differential pay data based on salary survey data to help users find reliable compensation information.
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About Rome, New York
Rome Cost of Living Score:
Description:
Rome is a city in Oneida County, New York, United States, located in the central part of the state. The population was 32,127 at the 2020 census. Rome is one of two principal cities in the Utica–Rome Metropolitan Statistical Area, which lies in the "Leatherstocking Country" made famous by James Fenimore Cooper's Leatherstocking Tales, set in frontier days before the American Revolutionary War. Rome is in New York's 22nd congressional district.
The city developed at an ancient portage site of Native Americans, including the historic Iroquois nations. This portage continued to be strategically important to Europeans...
Job Summary
Description:
- Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
- Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives.
- Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.
Call Center Representative (Complex Calls) Job Listings for
No listings found
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Salary Recap
The average pay for a Call Center Representative (Complex Calls) is $52,550 a year and $25 an hour in Rome, New York, United States. The average salary range for a Call Center Representative (Complex Calls) is between $38,309 and $62,744. On average, a High School Degree is the highest level of education for a Call Center Representative (Complex Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Rome, New York.
ERI's compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Find actuarial salary survey data and benchmark salary and pay.
Powered by ERI's Database
Who We Are
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
View our ProductsJob Statistics
Call Center Representative (Complex Calls) Job Prevalence in the United States
Job family: Customer Service Representatives
Job family population: 2,858,710
Estimated population of Call Center Representative (Complex Calls) jobs: 81,473
Rate of error: 0.5%
Take the guess work out of setting pay
Determine competitive salary levels, compare employee compensation with market benchmarks, and get instant access to reliable salary survey data online.
About Rome, New York
Rome Cost of Living Score:
Description:
Rome is a city in Oneida County, New York, United States, located in the central part of the state. The population was 32,127 at the 2020 census. Rome is one of two principal cities in the Utica–Rome Metropolitan Statistical Area, which lies in the "Leatherstocking Country" made famous by James Fenimore Cooper's Leatherstocking Tales, set in frontier days before the American Revolutionary War. Rome is in New York's 22nd congressional district.
The city developed at an ancient portage site of Native Americans, including the historic Iroquois nations. This portage continued to be strategically important to Europeans...
Job Summary
Description:
- Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
- Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives.
- Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.
Call Center Representative (Complex Calls) Job Listings for
No listings found
Who We Are
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
View our ProductsTake the guess work out of setting pay
Determine competitive salary levels, compare employee compensation with market benchmarks, and get instant access to reliable salary survey data online.
You May Also Like
White Papers
National Compensation Forecast October 2024
ERI examines compensation trends and changes for the upcoming year to provide guidance on the expected salary increase for the upcoming year.
Read More
Remote Work, AI, and Compensation Best Practices Survey Results - Spring 2024
Learn how remote work and artificial intelligence changes how organizations approach labor and compensation practices.
Read More
Planning Global Compensation Budgets for 2025
Learn about current global salary trends and salary increases in 2024 to strategically inform your financial planning decision for the upcoming year.
Read More