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Call Center Representative (Complex Calls) Salary

$44,058 (USD)

Average Salary


Average Hourly


Average Bonus

Last updated: May 26, 2019

Salary Recap

The average pay for a Call Center Representative (Complex Calls) is $44,058 a year and $21 an hour in the United States. The average salary range for a Call Center Representative (Complex Calls) is between $32,675 and $53,517. On average, a Bachelor's Degree is the highest level of education for a Call Center Representative (Complex Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

Average Salary Chart

Scroll for Salary Potential, Education and Skills

Job Summary

  • Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives.
  • Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.
Call Center Representative (Complex Calls) Job Prevalence in the United States

Job family: Customer Service Representatives

Job family population: 2,767,790

Estimated population of Call Center Representative (Complex Calls) jobs: 19,125

Rate of error: 0.5%

Salary Potential

Estimated salary in 2024:
5 Year Change:
16 %



About United States

United States Cost of Living Score:

Description: The United States of America (USA), commonly known as the United States (U.S. or US) or America, is a country comprising 50 states, a federal district, five major self-governing territories, and various possessions. At 3.8 million square miles (9.8 million km2), the United States is the world's third or fourth largest country by total area and is slightly smaller than the entire continent of Europe's 3.9 million square miles (10.1 million km2). With a population of over 327 million people, the U.S. is the third most populous country. The capital is Washington, D.C., and the largest city by population is New York City...

Call Center Representative (Complex Calls) Job Listings for United States

Inbound Call Center Representative for State Agency
May 20
Austin, TX, USA
... calls and email from employees and retirees with questions regarding health, dental, and life ... Experience applying and explaining complex laws, rules, policies or procedures. Excellent verbal ...
Call Center Representative
May 20
San Diego, CA, USA
A-Line Staffing Solutions
... calls * Handle confidential information with sensitivity and discretion in accordance with HIPAA ... Skillfully translate health and welfare and pension terms, complex plan information and processes ...
Call Center Representative
Mar 14
Emeryville, CA, USA
MGA Healthcare
You will: * Manage a high volume of incoming and outgoing calls, emails, and faxed referrals ... Ability to navigate complex software tools and accurately input data with a typing speed of at ...
Outbound Call Center Representative
May 20
Fort Worth, TX, USA
Premier Placements
... calls to screen potential program participants · Taking inbound calls and aiding the caller · ... complex assignments · Attention to detail and accuracy Working Conditions · Air-Conditioned ...
Call Center Representative
Feb 28
San Rafael, CA, USA
MGA Healthcare
You will: * Manage a high volume of incoming and outgoing calls, emails, and faxed referrals ... Ability to navigate complex software tools and internet resources * Ability to adjust communication ...
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