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Banking Customer Service Manager Salary

$71,299 (USD)

Average Salary

$34/hr

Average Hourly

$2,859

Average Bonus

Last updated: December 15, 2019

The average pay for a Banking Customer Service Manager is $71,299 a year and $34 an hour in the United States. The average salary range for a Banking Customer Service Manager is between $50,484 and $88,347. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Manages and coordinates subordinate financial Customer Service personnel who explain available financial products and services to customers, assess account problems, investigate and resolve customer complaints, and correct records.
  • Oversees staff who assist customers with savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, and securities/investments, as well as front desk, ATM, and safe deposit box staff.
  • Analyzes reports of investigative findings and recommends responses to customer complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure resolutions are made correctly.
Banking Customer Service Manager Job Prevalence in the United States

Job family: Managers, All Other

Job family population: 462,840

Estimated population of Banking Customer Service Manager jobs: 6,322

Rate of error: 0.6%

Estimated salary in 2024:
$82,656
5 Year Change:
16 %
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Education data not available for this job
Skills data not available for this job

About United States

United States Cost of Living Score:

Banking Customer Service Manager Job Listings for United States

Customer Sales & Service Manager
Dec 11
Port Angeles, United States
First Federal
Manage branch implementation of institution-wide sales and service efforts designed to retain existing customer relationships and grow new relationships to meet branch and bank wide deposit, loan and ...
Banking Customer Service Representative
Nov 18
Memphis, TN, USA
Ajilon
Perform various duties as assigned by management * Responds to inquiries or complaints received ... bank's products or services * Reviews and researches requests or problems obtaining necessary ...
Customer Service Representative 2
Dec 12
Denver, CO, USA
Collegiate Peaks Bank
Complies with all bank policies, applicable laws and regulations * Provides superior customer ... Must be able to work extended hours or travel off site whenever required or requested by management
Relationship Banker - Customer Service
Nov 22
St. Petersburg, FL, USA
MIDFLORIDA Credit Union
... branch management, financial services, or other related fields * Knowledge of common banking ... GREAT customer service abilities * Experience in account opening, money lending, and general ...
Bank Customer Service Representative
Dec 12
Salt Lake City, UT, USA
BCforward
Interface directly with Bank management to provide operational reporting and updates. Help ensure ... Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel ...

The average pay for a Banking Customer Service Manager is $71,299 a year and $34 an hour in the United States. The average salary range for a Banking Customer Service Manager is between $50,484 and $88,347. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Salaries By Location

Banking Customer Service Manager
Banking Customer Service Manager
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Similar Job Titles

Banking Customer Service Manager
Banking Customer Service Manager
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Customer Sales & Service Manager
Dec 11
Port Angeles, United States
First Federal
Manage branch implementation of institution-wide sales and service efforts designed to retain existing customer relationships and grow new relationships to meet branch and bank wide deposit, loan and ...
Banking Customer Service Representative
Nov 18
Memphis, TN, USA
Ajilon
Perform various duties as assigned by management * Responds to inquiries or complaints received ... bank's products or services * Reviews and researches requests or problems obtaining necessary ...
Explore our most popular jobs
View our most popular salary searches and other resources