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Last updated: October 31, 2024
Vice President Call Center Operations Salary
in Snohomish, Washington
This page is an excerpt of the much more complete compensation information available in ERI's Assessor Series.
$180,626 (USD)
Average Salary
$87/hr
Average Hourly
$32,368
Average Bonus
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Last updated: October 31, 2024
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Salary Recap
The average pay for a Vice President Call Center Operations is $180,626 a year and $87 an hour in Snohomish, Washington, United States. The average salary range for a Vice President Call Center Operations is between $120,297 and $224,880. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Snohomish, Washington.
ERI's compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Find actuarial salary survey data and benchmark salary and pay.
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Salary Potential
Salary Potential
Estimated salary in 2029:
$202,891
5 Year Change:
12 %
Shift Differentials
Shift Differentials
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Based on the average salary in the United States, if your pay differential is 10%, your pay will increase by $8.68/hour
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Shift differentials are used to adjust the compensation of an employee due to the time of day or the day of the week that the employee worked.
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About Snohomish, Washington
Snohomish Cost of Living Score:
Description:
Snohomish is a city in Snohomish County, Washington, United States. The population was 10,126 at the 2020 census. It is located on the Snohomish River, southeast of Everett and northwest of Monroe. Snohomish lies at the intersection of U.S. Route 2 and State Route 9. The city's airport, Harvey Airfield, is located south of downtown and used primarily for general aviation.
The city was founded in 1859 and named Cadyville after pioneer settler E. F. Cady and renamed to Snohomish in 1871. It served as county seat of Snohomish County from 1861 to 1897, when the county government was relocated to Everett. Snohomish has...
Job Summary
Description:
- Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards.
- Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions.
- Designs a training process that is scalable in support of rapid growth and building a competent team.
- Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings.
- Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability.
- Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients.
- Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans.
- Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads.
- Conducts call performance calibration sessions.
- Measures new client churn.
- Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations.
- Enables effective communications among different call centers.
- Assures call center activities remain compliant with regulatory rules and regulations.
- Develops annual department goals in support of strategies and objectives.
Vice President Call Center Operations Job Listings for
No listings found
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Salary Recap
The average pay for a Vice President Call Center Operations is $180,626 a year and $87 an hour in Snohomish, Washington, United States. The average salary range for a Vice President Call Center Operations is between $120,297 and $224,880. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Snohomish, Washington.
ERI's compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.
Find actuarial salary survey data and benchmark salary and pay.
Powered by ERI's Database
Who We Are
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
View our ProductsJob Statistics
Vice President Call Center Operations Job Prevalence in the United States
Job family: Administrative Services Managers
Job family population: 242,520
Estimated population of Vice President Call Center Operations jobs: 3,541
Rate of error: 1.3%
Take the guess work out of setting pay
Determine competitive salary levels, compare employee compensation with market benchmarks, and get instant access to reliable salary survey data online.
About Snohomish, Washington
Snohomish Cost of Living Score:
Description:
Snohomish is a city in Snohomish County, Washington, United States. The population was 10,126 at the 2020 census. It is located on the Snohomish River, southeast of Everett and northwest of Monroe. Snohomish lies at the intersection of U.S. Route 2 and State Route 9. The city's airport, Harvey Airfield, is located south of downtown and used primarily for general aviation.
The city was founded in 1859 and named Cadyville after pioneer settler E. F. Cady and renamed to Snohomish in 1871. It served as county seat of Snohomish County from 1861 to 1897, when the county government was relocated to Everett. Snohomish has...
Job Summary
Description:
- Acquires and maintains an adequate supply of trained agents to ensure all client services can be delivered within required time frames and at the established productivity and profitability standards.
- Confirms achievement of high performance levels that anticipates client's future needs, expectations and continuously enhances the competency of agents to handle more complex programs and solutions.
- Designs a training process that is scalable in support of rapid growth and building a competent team.
- Manages an agent assessment program ensuring consistent training with defined performance metrics, coaching programs, as well as continuous improvement in agent performance ratings.
- Defines key performance metrics and analyzes measurements to ensure customer satisfaction, employee productivity, and organizational profitability.
- Provides recommendations on system enhancements and requirements for improving the ability of agents to perform their duties and provide enhanced services to clients.
- Participates in campaign troubleshooting situations, tracks campaign information through analysis, and reports to management on identified issues and resolution plans.
- Provides resources to test campaign messaging and feedback on client success through tracking, measuring and reporting on quality of deliverables, quality control rejects, and rejected leads.
- Conducts call performance calibration sessions.
- Measures new client churn.
- Conducts periodic management meetings to ensure consistency of call center standards, policies, and procedures across locations.
- Enables effective communications among different call centers.
- Assures call center activities remain compliant with regulatory rules and regulations.
- Develops annual department goals in support of strategies and objectives.
Vice President Call Center Operations Job Listings for
No listings found
Who We Are
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.
View our ProductsTake the guess work out of setting pay
Determine competitive salary levels, compare employee compensation with market benchmarks, and get instant access to reliable salary survey data online.
You May Also Like
White Papers
National Compensation Forecast October 2024
ERI examines compensation trends and changes for the upcoming year to provide guidance on the expected salary increase for the upcoming year.
Read More
Remote Work, AI, and Compensation Best Practices Survey Results - Spring 2024
Learn how remote work and artificial intelligence changes how organizations approach labor and compensation practices.
Read More
Planning Global Compensation Budgets for 2025
Learn about current global salary trends and salary increases in 2024 to strategically inform your financial planning decision for the upcoming year.
Read More