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Supervisor Call Center Salary
in Rochester, New York

$58,851 (USD)

Average Salary

$28/hr

Average Hourly

$3,231

Average Bonus

Last updated: June 24, 2019

Salary Recap

The average pay for a Supervisor Call Center is $58,851 a year and $28 an hour in Rochester, New York, United States. The average salary range for a Supervisor Call Center is between $42,987 and $72,024. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Rochester, New York.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in Rochester, New York, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$68,225
5 Year Change:
16 %

Education

Skills

About Rochester, New York

Rochester Cost of Living Score:

Description: Rochester () is a city on the southern shore of Lake Ontario in western New York. With a population of 208,046 residents, Rochester is the seat of Monroe County and the third most populous city in New York state, after New York City and Buffalo. The metropolitan area has a population of just over 1 million people. It is about 73 miles (117 km) east of Buffalo and 87 miles (140 km) west of Syracuse. Rochester was one of America's first boomtowns, initially due to the fertile Genesee River Valley, which gave rise to numerous flour mills, and then as a manufacturing hub. Several of the region's universities (notably...

Supervisor Call Center Job Listings for Rochester, New York

Call Center Pharmacy Representative
May 3
Rochester, NY, USA
Rx relief
... Supervisor. -Must be able to function with frequent interruptions, accept change and be able to ... Call Center Pharmacy Representative Job Requirements Do you have recent Pharmacy Technician or Call ...
Immediate Hire: Promotional Customer Service Representative
Apr 8
Rochester, NY, USA
SUMMIT
... supervisor, general, advertising, writer, graphic, office manager, communications, sales manager ... call center, inventory, photography, bilingual, sports, cashier, clerk, distribution, sales ...
Medical Office Call Center Secretary
Mar 26
Ridgewood, NY, USA
Prominis
We are seeking medical office secretaries to our call center. The medical secretary will be answering calls and handling appointment requests, and other request from patients, families, medical ...
Supervisor Community Based
Jun 10
Rochester, New York, USA
Hillside Childrens Center
The Community Based Supervisor is responsible for the quality of services delivered to clients and the performance of the Skill Builders in their community based program. This person coaches Skill ...
Sports Minded Sales Associate - LOVE COMPETITION?
Apr 9
Greece, NY, USA
Adesso Executive
Customer Service or Call Center * Waiting/ Bar Work/ Fast Food/ Coffee Shop * Reception/ Hostessing ... Customer Service Supervisor, Customer Service Coordinator, Customer Service Consultant, and ...
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

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