Definition: Critical Incident

Term: Critical Incident

Definition:A method of performance documentation in which the rater keeps a written record of on-the-job incidents and or behaviors, which may be examples of effective or ineffective behavior. The record is subsequently used as a source document to rate the employee. The purpose being to avoid subjective judgments, which feature in most ranking and rating methods.

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Course	Page Number
77 - Pay-for-Performance	13

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Critical Incident