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Supervisor Call Center Salary
in Charlotte, North Carolina

$58,903 (USD)

Average Salary

$28/hr

Average Hourly

$3,234

Average Bonus

Salary Recap

The average pay for a Supervisor Call Center is $58,903 a year and $28 an hour in Charlotte, North Carolina, United States. The average salary range for a Supervisor Call Center is between $43,025 and $72,087. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Charlotte, North Carolina.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in Charlotte, North Carolina, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$68,284
5 Year Change:
16 %

Average Salary Chart

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Education

Skills

About Charlotte, North Carolina

Charlotte Cost of Living Score:

Description: Charlotte () is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2018, the U.S. Census Bureau estimated the population was 872,498, making it the 16th-most populous city in the United States. The Charlotte metropolitan area's population ranks 23rd in the U.S., and had a 2018 population of 2,569,213. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2018 census-estimated population of 2,728,933.Between 2004 and 2014, Charlotte was ranked as the country's fastest-growing metro...

Supervisor Call Center Job Listings for Charlotte, North Carolina

Event Supervisor Trainee / Entry Level Client Services
May 31
Charlotte, NC, USA
Imponente Incorporated
We are seeking an Event Supervisor Trainee to immediately join our team! This is a key role in ... call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching ...
French Speaking Customer Service Reps, Team Leads, and Supervisors
May 16
Charlotte, NC, USA
Kelly Services
Looking for Call Center Experience. CSR need to be able to read, write, and speak both French and English. Seeking Team Leads and Supervisors that are bilingual Spanish/English. Must be open to ...
Call Center Manager
May 10
Charlotte, NC, USA
Emerge Professional
Our longest standing Client is seeking a Call Center Sales Manager to join a fast-paced and high touch department. Our client is one of the founding members of the tech boom in Chicago. Focused on ...
Systems and Applications Manager
Jun 19
Charlotte, NC, USA
Online Technical Services
... and virtual call center in multiple locations and time zones. This includes monitoring and ... supervisors experiencing problems or inefficiencies • Maintain inventory of all equipment ...
OPERATOR, NUTRITION (FULL-TIME)
Jul 11
Charlotte, NC, USA
Compass Group
Previous call center experience a plus. We are excited to announce the launch of our new pre ... Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor ...

Salary Recap

The average pay for a Supervisor Call Center is $58,903 a year and $28 an hour in Charlotte, North Carolina, United States. The average salary range for a Supervisor Call Center is between $43,025 and $72,087. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Charlotte, North Carolina.

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Salaries By Location

Supervisor Call Center

Salaries By Location

Supervisor Call Center
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Similar Job Titles

Supervisor Call Center

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Supervisor Call Center
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Supervisor Call Center Job Listings for Charlotte, North Carolina

Event Supervisor Trainee / Entry Level Client Services
May 31
Charlotte, NC, USA
Imponente Incorporated
We are seeking an Event Supervisor Trainee to immediately join our team! This is a key role in ... call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching ...
French Speaking Customer Service Reps, Team Leads, and Supervisors
May 16
Charlotte, NC, USA
Kelly Services
Looking for Call Center Experience. CSR need to be able to read, write, and speak both French and English. Seeking Team Leads and Supervisors that are bilingual Spanish/English. Must be open to ...
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