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Product Support Analyst Salary
in New York, United States

$60,355 (USD)

Average Salary


Average Hourly


Average Bonus

Last updated: March 24, 2019

Salary Recap

The average pay for a Product Support Analyst is $60,355 a year and $29 an hour in New York, United States. The average salary range for a Product Support Analyst is between $43,655 and $74,233. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in New York, United States.

Average Salary Chart

Scroll for Salary Potential, Education and Skills

Job Summary

  • Provides customer support via ticketing system, phone and social media.
  • Escalates issues as appropriate.
  • Documents customer cases using CRM systems.
  • Aids with product testing prior to release.
  • Handles bug reports and product enhancement requests.
Product Support Analyst Job Prevalence in New York, United States

Job family: Production, Planning, and Expediting Clerks

Job family population: 336,000

Estimated population of Product Support Analyst jobs: 184,592

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
5 Year Change:
16 %


Education data not available for this job


Skills data not available for this job

Product Support Analyst Job Listings for New York, United States

Mar 20
New York, NewYork, USA
APPLICATION SUPPORT ANALYST - PERM - NEW YORK My client, a cloud services provider based in New ... product range. * You will liaise with customer personnel and internal development teams to ...
Java Production Support Analyst - Open to OPT EAD
Mar 1
Parsippany, NJ, USA
Micro-Data Systems, Inc.
As a Production Support Engineer you will work on resolving production incidents for clients. In this role, you will provide root cause analysis, communicate with clients via email and phone, raising ...
Audio Visual Support Analyst
Mar 7
New York, NY, USA
Wilson Elser
Wilson Elser currently seeks a Audio Visual Support Analyst to join our growing IT team. This ... products • Manage all telepresence
Senior Production Support Engineer
Mar 18
New York, NY, USA
Analyze issue trends and work with our technology and product teams to advocate for fixes ... Define and implement Production Support best practices. * Monitor the successful completion of our ...
Application Support Analyst
Feb 28
Woodbridge, NJ, USA
Accurate and prompt support call tracking. * Interface with other members of the Support ... Ongoing personal/professional development of both Product and Technical knowledge and skills
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