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Help Desk Representative Salary
in Norfolk, Virginia

$49,636 (USD)

Average Salary

$24/hr

Average Hourly

$1,395

Average Bonus

Last updated: December 09, 2019

The average pay for a Help Desk Representative is $49,636 a year and $24 an hour in Norfolk, Virginia, United States. The average salary range for a Help Desk Representative is between $36,458 and $60,646. On average, a Bachelor's Degree is the highest level of education for a Help Desk Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Norfolk, Virginia.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Description:
  • Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.
  • Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.
Help Desk Representative Job Prevalence in Norfolk, Virginia, United States

Job family: Computer User Support Specialists

Job family population: 630,700

Estimated population of Help Desk Representative jobs: 82,489

Rate of error: 0.8%

Estimated salary in 2024:
$57,542
5 Year Change:
16 %
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About Norfolk, Virginia

Norfolk Cost of Living Score:

Description: Norfolk ( NOR-fuuk) is an independent city in the Commonwealth of Virginia in the United States. At the 2010 census, the population was 242,803; in 2018, the population was estimated to be 244,076 making it the second-most populous city in Virginia after neighboring Virginia Beach and the 91st largest city in the nation. Norfolk is located at the core of the Hampton Roads metropolitan area, named for the large natural harbor of the same name located at the mouth of the Chesapeake Bay. It is one of nine cities and seven counties that constitute the Hampton Roads metro area, officially known as the Virginia Beach-Norfolk...

Help Desk Representative Job Listings for Norfolk, Virginia

Help Desk and Administration Administrator
Dec 6
Norfolk, VA, USA
Awesome Government Contractor
... helpdesk support and general support to remote users on the system. 3. A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on ...
Information Technology Technician - Help Desk Support
Dec 6
Norfolk, VA, USA
Uptime Solutions Professional Services Group, Inc
We are seeking a Help Desk Technician to join our team! You will resolve computer-related issues for your clients. This is a temp position with UpTime Solutions which will likely transition to a ...
Help Desk - SECRET CLEARANCE
Nov 4
Norfolk, Virginia, USA
TEKsystems, Inc.
May involve use of problem management database and help desk systems. - The candidate needs a secret clearance to start - The candidate should expect to work on the Service Desk for 12 months prior ...
Help Desk Technician
Nov 22
Norfolk, VA, USA
Uptime Solutions Professional Services Group, Inc
We are seeking a Help Desk Technician to join our team! You will resolve computer-related issues for your clients. This is a temp position with UpTime Solutions which will likely transition to a ...
Help Desk Analyst
Nov 20
us
Harbor Group Management Company
The Help Desk Analyst provides technical support to corporate and property staff and remote users. The successful candidate requires an aptitude for working with applications/systems and can analyze ...

The average pay for a Help Desk Representative is $49,636 a year and $24 an hour in Norfolk, Virginia, United States. The average salary range for a Help Desk Representative is between $36,458 and $60,646. On average, a Bachelor's Degree is the highest level of education for a Help Desk Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Norfolk, Virginia.

ERI’s compensation data are based on salary surveys conducted and researched by ERI. Cost of labor data in the Assessor Series are based on actual housing sales data from commercially available sources, plus rental rates, gasoline prices, consumables, medical care premium costs, property taxes, effective income tax rates, etc.

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Help Desk and Administration Administrator
Dec 6
Norfolk, VA, USA
Awesome Government Contractor
... helpdesk support and general support to remote users on the system. 3. A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on ...
Information Technology Technician - Help Desk Support
Dec 6
Norfolk, VA, USA
Uptime Solutions Professional Services Group, Inc
We are seeking a Help Desk Technician to join our team! You will resolve computer-related issues for your clients. This is a temp position with UpTime Solutions which will likely transition to a ...
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View our most popular salary searches and other resources