(800) 627 3697 info.eri@erieri.com
Are you working in compensation or HR? See our salary, cost-of-living, and executive pay applications in action. Try our free salary assessor demo.

Analyst Voice of Customer and Business Insights Salary
in Arizona, United States

$74,607 (USD)

Average Salary

$36/hr

Average Hourly

$2,484

Average Bonus

Salary Recap

The average pay for an Analyst Voice of Customer and Business Insights is $74,607 a year and $36 an hour in Arizona, United States. The average salary range for an Analyst Voice of Customer and Business Insights is between $52,750 and $92,445. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Arizona, United States.

Average Salary Chart

Customize:
 
Customize this report for you
Use our free salary calculator to find out how much you're worth

Job Summary

Description:
  • Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
  • Identifies and analyzes customers’ key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
  • Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
  • Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
  • Explores and recommends other data that should be gathered to support the VOC initiatives.

Salary Potential

Estimated salary in 2024:
$86,490
5 Year Change:
16 %

Education

Education data not available for this job

Skills

Skills data not available for this job

Analyst Voice of Customer and Business Insights Job Listings for Arizona, United States

Director of Customer Success
Jan 10
Scottsdale, AZ, USA
Webgility
Be the voice of the customer Deliver value to our customers * Transform all team members to become ... Strong analytical skills and effective upsell and churn reduction capabilities * Demonstrated track ...
Training Facilitator
Dec 21
Mesa, AZ, USA
24-7 Intouch Contact Centers
... customer care platform allows their clients to utilize business insights to deliver lifetime ... Experience conducting training needs analyses for internal and external partners * Knowledge of ...
Salesforce.com Business Analyst
Jan 8
Phoenix, AZ, USA
Arizona Commerce Authority
The SFDC Business Analyst will serve as a subject matter expert and take a leadership role in the ... Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer ...
Business Analyst
Jan 8
Scottsdale, AZ, USA
Myticas Consulting
Myticas Consulting is looking for a Business Analyst who has recently migrated from Lawson to ... customer business needs. Built on over 50 years of combined experience, the team at Myticas ...
Business Data Analyst
Jan 11
Phoenix, AZ, USA
Touchstone Health Services
... insights to ensure that the quality metrics being measured are accurate and complete, systems are ... Participates in the planning, research, analysis, development, and implementation of new ...
;