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The summary data provided is a sampling of ERI's Salary Assessor® database. The average salary figures below are for base compensation. The Salary Assessor covers 5,700 job titles and 7,000 geographic locations. To download a demo of the Salary Assessor, please use the form to the right.
Job Description:
Supervises and coordinates activities of Call Center Representative and/or Telemarketing Representatives who solicit orders for merchandise or services over the telephone. Studies schedules and estimates time for completion of job assignments. Monitors calls to ensure quality standards. A combination of over one year of directly related training and/or experience is typically required for carrying out the responsibilities for this job. Is required to be adept in activities of employees supervised. This position typically reports to a manger and is a first-level supervisory position.: Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems. May compile lists of prospective clients to provide leads for additional business. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May supervise inbound or outbound call center representatives. hide...show full description
Average Salary Data By Location
Updated: 06/18/2007
See salary survey data for these industries: Accounting Public & Private, Advertising & Marketing, Agriculture, Animal Care, Arts, Culture & Humanities Charities, Banking, Biotechnology, Call Centers, Customer & Other Business Services, Chemicals & Plastics, City & County Government, more...
See salary survey data for these jobs: Accountant, Certified Nurse Assistant, Home Care Nurse, Occupational Therapy Assistant, Administrative Assistant, Marketing Manager, Purchasing Manager, Occupational Nurse, Clinical Therapist, Accounting Manager, more...
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