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The summary data provided is a sampling of ERI's Salary Assessor® database. The average salary figures below are for base compensation. The Salary Assessor covers 5,700 job titles and 7,000 geographic locations. To download a demo of the Salary Assessor, please use the form to the right.
Job Description:
Monitors data and/or voice communications network to ensure that network is available to all system users, and resolves data and/or voice communications problems. Checks network frequently to be sure it is operating correctly, and receives telephone calls from users with data and/or voice communications problems, such as failure of data to be transmitted to another location. Responsibilities may require a four-year college degree, extensive training and experience, or a combination of some experience and a two-year degree in a related field.: Monitors modems and display screen of terminal to computer to detect error messages that signal malfunction in communications software or hardware. Reviews procedures users followed to determine if specified steps were taken. Explains user procedures necessary to transmit data. Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem. Attaches diagnostic equipment to phone line to learn if line meets specification. Reads technical reference manuals for communications hardware and software to learn cause of problem. Instructs user to enter specified commands into computer to resolve problem. Calls service technician for service when problem cannot be resolved. Enters operating commands into computer to restart program. Records number of daily data and/or voice communications transactions and number of problems and actions taken. Updates documentation to record new equipment installed, new sites, and changes to computer configurations. May inspect communications wires and cables. May train staff and users to use equipment. May coordinate installation of or install communications lines. hide...show full description
Average Salary Data By Location
Updated: 06/18/2007
See salary survey data for these industries: Accounting Public & Private, Advertising & Marketing, Agriculture, Animal Care, Arts, Culture & Humanities Charities, Banking, Biotechnology, Call Centers, Customer & Other Business Services, Chemicals & Plastics, City & County Government, more...
See salary survey data for these jobs: Accountant, Certified Nurse Assistant, Home Care Nurse, Occupational Therapy Assistant, Marketing Manager, Administrative Assistant, Occupational Nurse, Clinical Therapist, Purchasing Manager, Accounting Manager, more...
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