Call Centers, Contact and Customer Service Salary Survey

The Call Centers, Contact and Customer Service Salary Survey reports compensation data for 122 benchmark jobs related to initiating or receiving communications via telephone, facsimile, email, or other communication modes for the purposes of promoting products or services, taking orders, soliciting contributions, or providing information or assistance regarding products or services. The job function survey covers all industries and is available by geographic area (US Region or US National) for $589.

The Call Centers, Contact and Customer Service Salary Survey documents market-based pay data for 8 executive and 114 non-management salary benchmark jobs from up to three databases: digitized public sources, ERI Assessor Series data, and direct participants. The following information is reported for each job title (salary data are shown in means, medians, and percentile cuts):

  • Annual Salary
  • Incentive/Variable Pay
  • Total Direct Annual Compensation
  • Job Description
  • Graph with a Trend Line and Data Points
  • Selected Characteristics of the Occupation (SCO)

Survey information is solicited through traditional mail, email, and online questionnaires. Each data submission is thoroughly screened by our team of experienced researchers prior to inclusion in a survey. No attempt is made to alter incumbent data as reported other than to normalize collected compensation amounts to a common date. Data collection begins October and ends March. Survey results are published annually in July, with an effective data date of March 31 of the given survey year.

  • Account Manager Sales
  • Account Supervisor
  • Accountant
  • Accounting Clerk
  • Accounts Payable Clerk
  • Accounts Payable Supervisor
  • Accounts Receivable Clerk
  • Accounts Receivable Supervisor
  • Administrative Assistant
  • Audit Clerk
  • Hotel Sales Representative
  • HRIS Analyst
  • HRIS Manager
  • Human Resources Analyst
  • Human Resources Clerk
  • Human Resources Manager
  • Information Systems Manager
  • Inside Sales Representative
  • Insurance Customer Service Representative (Commercial)
  • Insurance Customer Service Representative (Personal)
  • Account Manager Sales
  • Account Supervisor
  • Accountant
  • Accounting Clerk
  • Accounts Payable Clerk
  • Accounts Payable Supervisor
  • Accounts Receivable Clerk
  • Accounts Receivable Supervisor
  • Administrative Assistant
  • Audit Clerk
  • Benefits Analyst
  • Benefits Clerk
  • Benefits Manager
  • Bilingual Secretary
  • Billing Clerk
  • Building & Facilities Manager
  • Building Maintenance Worker
  • Business Systems Analyst
  • Call Center Nurse RN
  • Call Center Representative (Complex Calls)
  • Call Center Representative (General Calls)
  • Call Center Representative (Specialized Calls)
  • Call Center Traffic & Scheduling Analyst
  • Call Center/Customer Service Trainer
  • Central Office Equipment Engineer
  • Chief Executive Officer
  • Chief Financial Officer
  • Chief Human Resources Officer
  • Chief Marketing & Sales Officer
  • Chief Operating Officer
  • Collection Manager
  • Collection Supervisor
  • Commercial Loan Collector
  • Communications Engineer
  • Compensation Analyst
  • Computer Audit Supervisor
  • Computer Programmer
  • Computer Technical Support Specialist
  • Credit & Collection Clerk
  • Credit & Collection Supervisor
  • Credit Manager
  • Customer Service Clerk
  • Customer Service Director
  • Customer Service Manager
  • Customer Service Representative (General Calls)
  • Customer Service Representative (Specialized Calls)
  • Customer Service Representative Financial
  • Customer Service Supervisor
  • Data Entry Operator
  • Data Recovery Planner
  • Database Administrator
  • EDP Auditor
  • Employee Training Manager
  • Employment Interviewer
  • Executive Secretary
  • File Clerk
  • Financial Analysis Manager
  • Financial Analyst
  • General Clerk
  • Help Desk Representative
  • Help Desk Supervisor
  • Hotel Sales Representative
  • HRIS Analyst
  • HRIS Manager
  • Human Resources Analyst
  • Human Resources Clerk
  • Human Resources Manager
  • Information Systems Manager
  • Inside Sales Representative
  • Insurance Customer Service Representative (Commercial)
  • Insurance Customer Service Representative (Personal)
  • Internal Auditor
  • Janitor
  • Janitorial Supervisor
  • Loan Collector Consumer
  • Mail Clerk
  • Mailroom Supervisor
  • Maintenance Mechanic
  • Maintenance Supervisor
  • Maintenance Worker
  • Market Research Analyst
  • Marketing Manager
  • Nurse Call Center Manager
  • Office Manager
  • Office Supervisor
  • Order Clerk
  • Order Processing Supervisor
  • Paralegal
  • Payroll Clerk
  • Payroll Manager
  • Payroll Supervisor
  • PC Specialist
  • Purchasing Clerk
  • Purchasing Manager
  • Receptionist
  • Reservation Clerk
  • Sales Order Manager
  • Sales Order Supervisor
  • Sales Representative
  • Sales Training Director
  • Sales Training Manager
  • Sales Training Representative
  • Sales Training Supervisor
  • Secretary
  • Security Guard
  • Staff Attorney
  • Systems & Programming Manager
  • Systems Analyst
  • Technical Services Manager
  • Technical Support Manager
  • Technical Training Instructor
  • Telemarketer
  • Telephone Installer
  • Telephone Maintenance Mechanic
  • Telephone Operator
  • Telephone Operator Supervisor
  • Time Clerk
  • Top Customer Service Officer
  • User Support Analyst
  • User Support Analyst Supervisor
  • Vacation Sales Representative
  • Website Traffic Analyst
  • 21ST CENTURY ONCOLOGY
  • A.N. DERINGER, INC.
  • AACN
  • ABC-CLIO LLC
  • ABLE-2 ENHANCING POTENTIAL
  • ADVANCED VISION SCIENCE, INC.
  • AFILIAS USA, INC.
  • AFP
  • ALLIED MOTION TECHNOLOGIES
  • ALLSTATE INSURANCE COMPANY
  • LA CLINICA DE FAMILIA INC
  • LAFARGE
  • LAI INTERNATIONAL, INC.
  • LAKESIDE MANUFACTURING, INC
  • LANZA TECH, INC
  • LCG, INC.
  • LEAD LOK, INC
  • LEGACY MEDSEARCH.COM
  • LIFECARE ASSURANCE COMPANY
  • LINCOLN INVESTMENT PLANNING
  • 21ST CENTURY ONCOLOGY
  • A.N. DERINGER, INC.
  • AACN
  • ABC-CLIO LLC
  • ABLE-2 ENHANCING POTENTIAL
  • ADVANCED VISION SCIENCE, INC.
  • AFILIAS USA, INC.
  • AFP
  • ALLIED MOTION TECHNOLOGIES
  • ALLSTATE INSURANCE COMPANY
  • ALPHA-1 FOUNDATION
  • ALPS SOUTH, LLC
  • ALTARUM INSTITUTE
  • AMCOR RIGID PLASTICS
  • AMERICAN BAR ASSOCIATION
  • AMERICAN ENTERPRISE BANK
  • AMERICAN KIDNEY FUND
  • AMERICAN MATHEMATICAL SOCIETY
  • ANCHORAGE NEIGHBORHOOD HEALTH CENTER
  • ANIMAL HUMANE SOCIETY
  • ANNE ARUNDEL COUNTY MENTAL HEALTH AGENCY, INC.
  • ANONYMOUS
  • ANONYMOUS1
  • ARCHDIOCESE OF BALTIMORE
  • ARRAY INFORMATION TECHNOLOGY, INC.
  • ARTSQUEST
  • ARVIG ENTERPRISES, INC
  • ASSOCIATION OF CABLE COMMUNICATORS
  • ASTRON SOLUTIONS
  • ATHENS COMMUNITY COUNCIL ON AGING
  • ATLANTICARE REGIONAL MEDICAL CENTER
  • AVID CENTER
  • AVIS BUDGET GROUP
  • BACHMAN'S INC
  • BALANCEDCOMP LLC
  • BASIN ELECTRIC POWER COOPERATIVE
  • BASSETT HEALTHCARE
  • BAYADA HOME HEALTH CARE
  • BENJAMIN MOORE & CO.
  • BIBLE LEAGUE INTERNATIONAL
  • BIMBA MANUFACTURING COMPANY
  • BLACK ROCK SOLAR
  • BLANCHARD VALLEY HEALTH SYSTEM
  • BLC PARTNERS, LLC
  • BLUECROSS BLUESHIELD OF SOUTH CAROLINA
  • BOARD OF SUMTER COUNTY COMMISSIONERS
  • BOWMAN CONSULTING GROUP
  • BOYD GAMING CORPORATION
  • BREWSTER DAIRY, INC.
  • BROTHERHOOD MUTUAL INSURANCE COMPANY
  • BUFFALO EXCHANGE
  • BWD GROUP LLC
  • CABOT CORPORATION
  • CALIFORNIA FARM BUREAU FEDERATION
  • CANVAS HEALTH
  • CAPITAL CITY YOUTH SERVICES, INC.
  • CAPITAL HEALTH
  • CARE FOR THE HOMELESS
  • CARE RESOURCE
  • CAREER PATH SERVICES
  • CARHARTT, INC
  • CARITAS FAMILY SOLUTIONS
  • CARTI
  • CASCADES ENVIROPAC HPM
  • CASCADES MOULDED PULP
  • CASEY HEALTH INSTITUTE
  • CASSIDY TURLEY
  • CATHOLIC CHARITIES OF SANTA CLARA COUNTY
  • CATHOLIC CHARITIES OF THE DIOCESE OF ST CLOUD
  • CEDAR FALLS UTILITIES
  • CENTER FOR SOCIAL INCLUSION
  • CENTRAL WASHINGTON UNIVERSITY
  • CENTURA HEALTH
  • CEVA LOGISTICS
  • CHARLESTON COUNTY PARK & RECREATION COMMISSION
  • CHRISTIAN MEDICAL & DENTAL ASSOCIATIONS
  • CITIZENS ENERGY GROUP
  • CITY OF CIBOLO
  • CITY OF COLUMBUS
  • CITY OF LAS VEGAS
  • CLAIRON METALS CORPORATION
  • CLINTON FOUNDATION
  • CMU MEDICAL EDUCATION PARTNERS
  • COLD SPRING HARBOR LABORATORY
  • COLLEGE OF DUPAGE
  • COLLEGE OF SAINT BENEDICT/SAINT JOHN'S UNIVERSITY
  • COLUMBIA BANK
  • COMMUNITY ACTION COALITION FOR SOUTH CENTRAL WI, INC.
  • COMMUNITY COFFEE COMPANY, LLC
  • COMMUNITY INTERFACE SERVICES
  • COMMUNITY RECOURCES FOR JUSTICE
  • COMPREHENSIVE COMMUNITY SOLUTIONS INC
  • COMPUTER HISTORY MUSEUM
  • CONCEPT REHAB INC
  • CONCERNED CARE INC.
  • CONSERVE
  • CONSULTANT ENGINEERING, INC.
  • CONTROLTEK, INC
  • CON-WAY INC
  • COPT
  • CORIX GROUP OF COMPANIES
  • CORNELL UNIVERSITY
  • COUGHLAN COMPANIES
  • CPES
  • CREDIT UNION EXECUTIVES SOCIETY
  • CROWLEY MARITIME CORPORATION
  • CURA HR
  • DANIEL H. WAGNER ASSOCIATES, INCORPORATED
  • DAYBREAK INC
  • DEMDACO
  • DENVER PUBLIC SCHOOLS
  • DENVER WATER
  • DENYSE COMPANIES
  • DEVELOPMENTAL SERVICES CENTER
  • DOWL
  • DUPAGE COUNTY GOVERNMENT
  • DURATECH INDUSTRIES
  • DUVAL COUNTY PUBLIC SCHOOLS
  • E W SCRIPPS
  • EASTERN ALLIANCE INSURANCE GROUP
  • EATON AEROSPACE GROUP
  • EATON ELECTRICAL SECTOR
  • ECKERD
  • EDESIA
  • EMERALD QUEEN HOTEL & CASINOS
  • EPD, INC.
  • ERLANGER HEALTH SYSTEM
  • EVANSVILLE VANDERBURGH PUBLIC LIBRARY
  • EVENFLO COMPANY, INC
  • FAIRFAX COUNTY PUBLIC SCHOOLS
  • FAMILY LIFE COMMUNICATIONS
  • FEDERAL AVIATION ADMINISTRATION
  • FEDERAL RESERVE BANK OF NEW YORK
  • FEEDING AMERICA
  • FIRST BANK & TRUST
  • FIRST FEDERAL SAVINGS AND LOAN ASSOCIATION OF LAKEWOOD
  • FORAN SPICE
  • FOREST CITY GEAR
  • FOREST HISTORY SOCIETY INC.
  • FOUNDATION COMMUNITIES
  • FRASER
  • FRIENDS OUTSIDE
  • FUTURE OF FLIGHT
  • G & J PEPSI
  • GEICO
  • GENCO
  • GENESIS HEALTH SYSTEM
  • GLATFELTER INSURANCE GROUP
  • GM FINANCIAL
  • GOODWILL INDUSTRIES OF SOUTHERN NEVADA, INC.
  • GRAND RAPIDS COMMUNITY FOUNDATION
  • GREAT RIVER ENERGY
  • GRIFFISS UTILITY SERVICES CORPORATION
  • GROTE INDUSTRIES
  • GUEST SERVICES, INC
  • H.E. BUTT GROCERY COMPANY
  • HANDGARDS INC
  • HARLEY ELLIS DEVEREAUX
  • HELPING HAND CENTER
  • HEPHZIBAH CHILDREN'S ASSOCIATION
  • HETRICK-MARTIN INSTITUTE
  • HISCO
  • HOGLUND BUS AND TRUCK
  • HOOSIER ENERGY REC, INC.
  • HOOTERS OF AMERICA, LLC
  • HOPE FOR THE HEART
  • HOSPICE CARE OF SW MICHIGAN
  • HUNTSVILLE UTILITIES
  • IBIDEN USA CORPORATION
  • IBM SOUTHEAST EMPLOYEES' FEDERAL CREDIT UNION
  • ICW GROUP HOLDINGS INC.
  • IGLOO PRODUCTS CORP
  • IHIRE, LLC
  • ILITCH HOLDINGS, INC.
  • IMAGEON CONSULTING INC.
  • IMAGEON CONSULTING, INC.
  • INFINITY PROPERTY & CASUALTY CORPORATION
  • INSURANCE BROKERAGE
  • INTERNATIONAL DIAMOND SERVICES
  • INTERVAL INTERNATIONAL
  • INVIVO THERAPEUTICS CORPORATION
  • ITXM - THE INSTITUTE FOR TRANSFUSION MEDICINE
  • JEWISH COMMUNITY SERVICES
  • JOHN'S ISLAND PROPERTY OWNERS ASSN.
  • JOURNAL OF BONE & JOINT SURGERY INC.
  • JTB AMERICAS, LTD.
  • KANSAS FARM BUREAU
  • KARL STORZ ENDOSCOPY OF AMERICA
  • KEANE GROUP
  • KENT STATE UNIVERSITY
  • KENTUCKY COMMUNITY AND TECHNICAL COLLEGE SYSTEM
  • KIMLEY-HORN & ASSOCIATES, INC.
  • KING COUNTY
  • KUUSAKOSKI US LLC
  • KVC HEALTH SYSTEMS
  • LA CLINICA DE FAMILIA INC
  • LAFARGE
  • LAI INTERNATIONAL, INC.
  • LAKESIDE MANUFACTURING, INC
  • LANZA TECH, INC
  • LCG, INC.
  • LEAD LOK, INC
  • LEGACY MEDSEARCH.COM
  • LIFECARE ASSURANCE COMPANY
  • LINCOLN INVESTMENT PLANNING
  • LONE STAR COLLEGE SYSTEM
  • LUNDBERG FAMILY FARMS
  • LUTHERAN MUSIC PROGRAM
  • LUTHERAN SOCIAL SERVICE OF MN
  • MAPLE LEAF FARMS
  • MARSDEN
  • MARTIN ENGINEERING
  • MARYLAND AUTOMOBILE INSURANCE FUND
  • MASONIC MEDICAL RESEARCH LAB
  • MEDSYNERGIES, INC.
  • MEETING STREET
  • MEIJER
  • METALS SERVICE CENTER INSTITUTE
  • METROPOLITAN TRANSIT AUTHORITY
  • MID-AMERICA REGIONAL COUNCIL
  • MIDWESTERN OKLAHOMA DEVELOPMENT AUTHORITY
  • MIKE SILVA INTERNATIONAL
  • MISSION AVIATION FELLOWSHIP
  • MMTC
  • MOTHERS AGAINST DRUNK DRIVING
  • MUSCATINE POWER & WATER
  • MUTUAL BENEFIT GROUP
  • NATIONAL BOARD OF CHIROPRACTIC EXAMINERS
  • NATIONAL RADIO ASTRONOMY OBSERVATORY
  • NATIONAL UNIVERSITY
  • NATIONAL VISION
  • NAVAL HISTORICAL FOUNDATION
  • NEOGRAFT TECHNOLOGIES, INC
  • NEON, INC
  • NORFOLK SOUTHERN CORPORATION
  • NORTHEAST MICHIGAN COMMUNITY SERVICE AGENCY, INC
  • NORTHEAST OHIO REGIONAL SEWER DISTRICT
  • NORTHEAST WISCONSIN TECHNICAL COLLEGE
  • NORTHWEST BANK
  • OAKLAND COUNTY
  • OHIO NATIONAL FINANCIAL SERVICES
  • OHIO VALLEY BANK
  • OKLAHOMA STATE UNIVERSITY
  • OLD DOMINION UNIVERSITY RESEARCH FOUNDATION
  • OPTIMUM NUTRITION INC.
  • ORANGE COUNTY GOVERNMENT FLORIDA
  • ORANGE COUNTY PUBLIC SCHOOLS
  • OREGON ANESTHESIOLOGY GROUP PC
  • O'REILLY AUTO PARTS
  • ORGANIC VALLEY
  • ORION INDUSTRIES
  • ORLANDO UTILITIES COMMISSION
  • OVERSTOCK.COM
  • PACIFIC CREST GROUP
  • PALADIN, INC.
  • PALERMO VILLA INC.%
  • PARKER HANNIFIN HCS DIVISION
  • PAUL MUELLER COMPANY
  • PEDERNALES ELECTRIC COOPERATIVE
  • PHEASANTS FOREVER, INC
  • PIER 1 IMPORTS
  • PIER 39
  • PINELLAS COUNTY SHERIFF'S OFFICE
  • PITT OHIO EXPRESS
  • PITZER COLLEGE
  • PLUS CREDIT UNION
  • PNM RESOURCES, INC.
  • POLYVINYL FILMS INC
  • PORTLAND DERMATOLOGY CLINIC
  • PREFERRED MUTUAL INSURANCE COMPANY
  • PRINCETON COMMUNITY HOSPITAL
  • PROJECT MANAGEMENT INSTITUTE
  • PROWESS CONSULTING LLC
  • PRUDENTIAL DISABILITY MGMT SERVICES
  • QUALITY TESTING, LLC
  • RANDOLPH ELECTRIC MEMBERSHIP CORPORATION
  • REALTY INCOME CORPORATION
  • REGIONAL TRANSPORTATION COMMISSION
  • REMY COINTREAU USA
  • RISE
  • RITE AID
  • ROCKTENN
  • ROCKY MOUNTAIN MINERAL LAW FOUNDATION
  • ROTECH HEALTHCARE
  • ROTORK CONTROLS INC
  • RYDER SYSTEM INC.
  • SABIC INNOVATIVE PLASTICS
  • SACRED HEART HEALTH SYSTEM
  • SAGE PUBLICATIONS
  • SALT LAKE COUNTY
  • SAN JACINTO COLLEGE
  • SAVA SENIOR CARE
  • SCIENTIFIC RESEARCH CORPORATION
  • SCIENTIFIC SYSTEMS, INC.
  • SCRIPPS COLLEGE
  • SEABOARD MARINE, LTD.
  • SEED SAVERS EXCHANGE
  • SEMINOLE ELECTRIC COOPERATIVE, INC
  • SENECA GAMING CORPORATION
  • SHO-ME POWER ELECTRIC COOPERATIVE
  • SHOPKO
  • SIMMONS FOODS
  • SMITH & GESTELAND LLP
  • SNOHOMISH COUNTY PUBLIC DEFENDER ASSOCIATION
  • SOUTHCO, INC.
  • SPARKSF
  • SPECIALIZED ALTERNATIVES FOR FAMILY AND YOUTH (SAFY)
  • SPECIALTY EQUIPMENT MARKET ASSOCIATION
  • SPECIALTY SYSTEMS, INC.
  • SPEEDWAY LLC
  • SSAB AMERICAS
  • ST. JUDE CHILDREN'S RESEARCH HOSPITAL
  • ST. LOUIS PUBLIC LIBRARY
  • ST. LUKE'S HEALTH INITIATIVES
  • ST. VINCENT'S HEALTH SYSTEM
  • STANLEY CONSULTANTS
  • STAR OF HOPE MISSION
  • STATE COMPENSATION INSURANCE FUND
  • STATE OF TEXAS
  • STERILITE CORPORATION
  • STRECK, INC.
  • STUDENT ASSISTANCE FOUNDATION
  • SULPHUR SPRINGS VALLEY ELECTRIC COOPERATIVE
  • SUMTER ELECTRIC COOPERATIVE, INC.
  • SUNDROP FUELS INC.
  • SWANSON HEALTH PRODUCTS INC
  • SYSCO NORTHEAST REDISTRIBUTION CENTER
  • T.Y. LIN INTERNATIONAL
  • TETON SCIENCE SCHOOLS
  • THE BAIR FOUNDATION
  • THE BAR PLAN MUTUAL INSURANCE COMPANY
  • THE BOEING COMPANY
  • THE CHILDREN'S INN AT NIH
  • THE CHRISTIE LODGE
  • THE HOME DEPOT
  • THE MASCHHOFFS
  • THE OLYMPIA COMPANIES
  • THE PASHA GROUP
  • THE REGISTER-GUARD
  • THE SAN DIEGO CENTER FOR CHILDREN
  • THE SCRIPPS RESEARCH INSTITUTE
  • THE TIMKEN COMPANY
  • THE UNIVERSITY OF SCRANTON
  • THE WEITZ COMPANY
  • THOMPSON HINE LLP
  • THORNTON AND ASSOCIATES
  • THREE RIVERS FEDERAL CREDIT UNION
  • THRESHOLDS
  • TIMKENSTEEL CORPORATION
  • TOWN AND COUNTRY FINANCIAL CORPORATION
  • TOWN OF HILTON HEAD ISLAND
  • TOWSON UNIVERSITY
  • TRAIL KING INDUSTRIES, INC
  • TRAPPER MINING INC
  • TRI-COUNTY HUMAN SERVICES, INC.
  • TRIJICON, INC
  • TRISTAR ENGINEERING AND MANAGEMENT, INC.
  • TROPICAL TEXAS BEHAVIORAL HEALTH
  • TRUGREEN
  • TURKEY HILL DAIRY
  • UNFI
  • UNITED STATES DISTILLED PRODUCTS
  • UNITED WAY OF GREATER PHILADELPHIA & SOUTHERN NJ
  • UNIVERSITIES SPACE RESEARCH ASSOCIATION
  • UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES
  • UNIVERSITY OF MICHIGAN - INFORMATION & TECHNOLOGY SERVICES
  • UNIVERSITY OF PENNSYLVANIA
  • UNIVERSITY OF SAN FRANCISCO, SCHOOL OF MANAGEMENT
  • UNIVERSITY OF VIRGINIA PHYSICIANS GROUP
  • URS FEDERAL SERVICES
  • VANGUARD CHARITABLE ENDOWMENT PROGRAM
  • VARTEK SERVICES, INC
  • VEOLIA
  • VERUS CLAIMS SERVICES, LLC
  • VITERRA
  • VRG
  • WALTHAM COMMITTEE, INC.
  • WASTE MANAGEMENT
  • WESTERN FARMERS ELECTRIC COOPERATIVE
  • WHITE CASTLE SYSTEM INC
  • WILSON & COMPANY, INC., ENGINEERS & ARCHITECTS
  • WIRELESS VISION, LLC
  • WOMACK MACHINE SUPPLY
  • WOMEN'S INTERNATIONAL PHARMACY
  • WOMEN'S LEARNING PARTNERSHIP
  • WORKERS' COMPENSATION TRUST
  • WORLD COUNCIL OF CREDIT UNIONS
  • WORM'S WAY, INC.
  • WRIGHT-PATT CREDIT UNION
  • WURTH BAER SUPPLY CO.
  • YOUTH IN NEED

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