(800) 627 3697 info.eri@erieri.com
Are you working in compensation or HR? See our salary, cost-of-living, and executive pay applications in action. Try our free salary assessor demo.

Voice of Customer and Business Insights Analyst Salary
in New York-Manhattan, New York

$95,854 (USD)

Average Salary

$46/hr

Average Hourly

$3,192

Average Bonus

Salary Recap

The average pay for a Voice of Customer and Business Insights Analyst is $95,854 a year and $46 an hour in New York-Manhattan, New York, United States. The average salary range for a Voice of Customer and Business Insights Analyst is between $67,772 and $118,772. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in New York-Manhattan, New York.

Average Salary Chart

Customize:
 
arrow_downward
Scroll for Salary Potential, Education and Skills
arrow_downward

Job Summary

Description:
  • Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
  • Identifies and analyzes customers' key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
  • Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
  • Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
  • Explores and recommends other data that should be gathered to support the VOC initiatives.
Voice of Customer and Business Insights Analyst Job Prevalence in New York-Manhattan, New York, United States

Job family: Operations Research Analysts

Job family population: 106,050

Estimated population of Voice of Customer and Business Insights Analyst jobs: 92,273

Rate of error: 2.2%

Salary Potential

Estimated salary in 2024:
$111,121
5 Year Change:
16 %

Education

Education data not available for this job

Skills

Skills data not available for this job

About New York-Manhattan, New York

New York-Manhattan Cost of Living Score:

Voice of Customer and Business Insights Analyst Job Listings for New York-Manhattan, New York

Manager, Consumer Insights & Analytics, La Mer and Bobbi Brown
Apr 5
New York, NY, USA
The Estée Lauder Companies Inc.
He/she will also be responsible for serving as a the "voice of the consumer" by leading custom ... Good business judgment and quick learner with high energy level. * Must possess excellent oral and ...
Manager, Consumer Insights, Fragrance
Mar 25
New York, NY, USA
The Estée Lauder Companies Inc.
The manager will be comfortable utilizing and analyzing various business intelligence sources ... He/she will also be responsible for serving as a the "voice of the consumer" by leading custom ...
Customer Success Manager
Apr 26
Clifton, NJ, USA
Comodo
... business. The ideal candidate must be extremely organized and have strong technical and ... Serve as the voice of the customer to provide input into every core product, marketing and sales ...
Account Manager
May 3
us
Crain's New York Business
Bachelor's degree Crain's New York Business is the trusted voice of the New York business community ... insights, analysis and opinion on how to navigate New York's complex business and political ...
Institutional Client Group Analytics - Statistician - VP
Apr 3
New York, USA
Citi-US
... customer accounts and does business in more than 160 countries and jurisdictions. Citi provides ... insights on Market, product, and client through the analysis of data and understanding of business ...
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

Salaries By Location

Similar Job Titles

Are you an Employer?

Free Salary Assessor Product Demo
;
Are you an HR Professional?
Try our salary assessor and find out how much you should be paying
Explore our most popular jobs
View our most popular salary searches and other resources