Voice of Customer and Business Insights Analyst Salary in Maryland, United States
The average pay for a Voice of Customer and Business Insights Analyst is $84,608 a year and $41 an hour in Maryland, United States.
The average salary range for a Voice of Customer and Business Insights Analyst is between $59,821 and $104,838.
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Maryland, United States.
Average Salary Chart
Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
Identifies and analyzes customers’ key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
Explores and recommends other data that should be gathered to support the VOC initiatives.
Estimated salary in 2023:
5 Year Change:
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Voice of Customer and Business Insights Analyst Job Listings for Maryland, United States
Technical Analyst IT - Customer Projects
Baltimore, MD, USA
Inform IT teams and business personnel with technology solutions by weighing advantages of ... Position will be involved in activities of projects that impact customer technology platforms, such ...