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Voice of Customer and Business Insights Analyst Salary
in Maryland, United States

$84,608 (USD)

Average Salary

$41/hr

Average Hourly

$2,817

Average Bonus

Salary Recap

The average pay for a Voice of Customer and Business Insights Analyst is $84,608 a year and $41 an hour in Maryland, United States. The average salary range for a Voice of Customer and Business Insights Analyst is between $59,821 and $104,838. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Maryland, United States.

Average Salary Chart

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Job Summary

Description:
  • Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
  • Identifies and analyzes customers’ key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
  • Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
  • Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
  • Explores and recommends other data that should be gathered to support the VOC initiatives.

Salary Potential

Estimated salary in 2023:
$98,084
5 Year Change:
16 %

Education

Education data not available for this job

Skills

Skills data not available for this job

Voice of Customer and Business Insights Analyst Job Listings for Maryland, United States

Technical Analyst IT - Customer Projects
Dec 12
Baltimore, MD, USA
Exelon
Inform IT teams and business personnel with technology solutions by weighing advantages of ... Position will be involved in activities of projects that impact customer technology platforms, such ...
Business Analyst CRM and Sharepoint
Nov 30
Rockville, us
Vector Talent Resources
Ensure that each requirement is well-documented and understood by every constituent of the ... Business Analyst and requirements and database and CRM and Sharepoint and PMP o
Business Analyst
Dec 4
Sparks, MD, USA
Millenniumsoft Inc.
Business Analyst Location: Sparks, MD Contract Term: 12+ Months Shift: 1st Shift Shift Hours: 9am ... customer needs § Develop concepts of products § Elicit requirements § Further define ...
Business Analyst
Dec 7
College Park, MD, USA
Akorbi Workforce Solutions
Your role will be to Client, follow-up and curate internal and external sources of knowledge to ... customers. You will make sure that navigation is fluid for all intended audiences within and ...
Business Requirements JAR/JAD Analyst
Oct 31
Rockville, MD, USA
TurningPoint Global Solutions
As part of the TurningPoint Requirements Team, the Business Analyst will work with the state ... MUST have 5 years of customer interfacing experience - Leading/Facilitating JAR sessions, JAD ...
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