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Supervisor Call Center Salary
in Philadelphia, Pennsylvania

$60,957 (USD)

Average Salary

$29/hr

Average Hourly

$3,347

Average Bonus

Salary Recap

The average pay for a Supervisor Call Center is $60,957 a year and $29 an hour in Philadelphia, Pennsylvania, United States. The average salary range for a Supervisor Call Center is between $44,525 and $74,602. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Philadelphia, Pennsylvania.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in Philadelphia, Pennsylvania, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$70,666
5 Year Change:
16 %

Education

Skills

About Philadelphia, Pennsylvania

Philadelphia Cost of Living Score:

Description: Philadelphia, known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2018 census-estimated population of 1,584,138. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, within the Northeast megalopolis. The Delaware...

Supervisor Call Center Job Listings for Philadelphia, Pennsylvania

Trainer- Reservations Call Center
Jun 11
Fort Washington, PA, USA
Gate 1 Travel
Coach a team of in-office and virtual supervisors to develop their virtual training facilitation ... call center environment * Ability to incorporate a design strategy with photos, audio, video and ...
Customer Service Call Center
Jun 12
King of Prussia, PA, USA
Global Employment Solutions
Identify potential or existing system and/or procedural challenges, and notify Supervisor and ... Call center experience * Customer service background * Computer skills * Multi- task in fact paced ...
LPN - Triage - Call Center
Jun 13
Mount Laurel, NJ, USA
VITAS Healthcare
Participates in the orientation of new team members as assigned by the supervising manager. ... Supports and promotes all Care Connection Center cultural platforms * Compliance with all ...
Bi-Lingual Call Center Interviewer
May 7
Philadelphia, PA, USA
M. Davis and Company
... from Supervisors and Project Managers • Be reliable based on your availability given. • Personable and friendly when communicating on the phone • 2 years + Previous call center experience ...
RN - Triage - Call Center - After Hours
Jun 13
Mount Laurel, NJ, USA
VITAS Healthcare
Develops and achieves professional growth goals and objectives and reviews with supervising manager ... Two years of customer service/call center experience preferred * Eligible for licensure in other ...
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

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