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Supervisor Call Center Salary
in Omaha, Nebraska

$54,587 (USD)

Average Salary

$26/hr

Average Hourly

$2,997

Average Bonus

Last updated: July 18, 2019

Salary Recap

The average pay for a Supervisor Call Center is $54,587 a year and $26 an hour in Omaha, Nebraska, United States. The average salary range for a Supervisor Call Center is between $39,872 and $66,806. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Omaha, Nebraska.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in Omaha, Nebraska, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$63,281
5 Year Change:
16 %

Average Salary Chart

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Education

Skills

About Omaha, Nebraska

Omaha Cost of Living Score:

Description: Omaha ( OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. The nation's 40th-largest city, Omaha's 2018 estimated population was 466,061. Omaha is the anchor of the eight-county, bi-state Omaha-Council Bluffs metropolitan area. The Omaha Metropolitan Area is the 59th largest in the United States, with an estimated population of 944,316 (2018). The Omaha-Council Bluffs-Fremont, NE-IA Combined Statistical Area (CSA) encompasses the Omaha-Council Bluffs...

Supervisor Call Center Job Listings for Omaha, Nebraska

Customer Service Representative
May 31
Omaha, NE, USA
Alorica
Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance ... Tracks call-related information for auditing and reporting purposes * Provides feedback reports ...
No Cold Calling-No SALES-Not a call center
Jul 3
Lincoln, NE, USA
Vincero, Inc.
Our company thrives on team building, ambition, self-motivation, passion, and drive for success. Sales experience is always a plus, but not necessary. We are looking for team players who are hungry ...
Assistant Manager - 10288
Jun 25
Omaha, NE, USA
Simply Biotech
Ability to work independently Email resumes to klancina@simplybiotech.com or call 858.683.8559 FULL ... Directs and supervises donor center employees to maintain quality assurance procedures * Trains ...
Loan Originator / Processor
Jun 25
Omaha, NE, USA
Sky Bridge Financial, LLC
Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional/call center office setting. This role routinely uses standard office ...
Electro Mechanical Technician
Jun 25
Omaha, NE, USA
First Data Corporation
Escalation with the Shift Supervisor and part of the escalation process. Scope of Job: * Must ... From technology development, to call center operations, to sales, to corporate services, you can ...

Salary Recap

The average pay for a Supervisor Call Center is $54,587 a year and $26 an hour in Omaha, Nebraska, United States. The average salary range for a Supervisor Call Center is between $39,872 and $66,806. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Omaha, Nebraska.

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Salaries By Location

Supervisor Call Center

Salaries By Location

Supervisor Call Center
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Supervisor Call Center Job Listings for Omaha, Nebraska

Customer Service Representative
May 31
Omaha, NE, USA
Alorica
Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance ... Tracks call-related information for auditing and reporting purposes * Provides feedback reports ...
No Cold Calling-No SALES-Not a call center
Jul 3
Lincoln, NE, USA
Vincero, Inc.
Our company thrives on team building, ambition, self-motivation, passion, and drive for success. Sales experience is always a plus, but not necessary. We are looking for team players who are hungry ...
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View our most popular salary searches and other resources