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Supervisor Call Center Salary
in Phoenix, Arizona

$55,753 (USD)

Average Salary

$27/hr

Average Hourly

$3,061

Average Bonus

Last updated: June 20, 2019

Salary Recap

The average pay for a Supervisor Call Center is $55,753 a year and $27 an hour in Phoenix, Arizona, United States. The average salary range for a Supervisor Call Center is between $40,724 and $68,232. On average, a Master's Degree is the highest level of education for a Supervisor Call Center. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Phoenix, Arizona.

Average Salary Chart

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Job Summary

Description:
  • Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
  • Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
  • Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Supervisor Call Center Job Prevalence in Phoenix, Arizona, United States

Job family: First-Line Supervisors of Non-Retail Sales Workers

Job family population: 251,830

Estimated population of Supervisor Call Center jobs: 9,489

Rate of error: 0.8%

Salary Potential

Estimated salary in 2024:
$64,633
5 Year Change:
16 %

Education

Skills

About Phoenix, Arizona

Phoenix Cost of Living Score:

Description: Phoenix () is the capital and most populous city of Arizona, with 1,660,272 people (as of 2018). It is also the fifth most populous city in the United States, and the most populous American state capital, and the only state capital with a population of more than one million residents.Phoenix is the anchor of the Phoenix metropolitan area, also known as the Valley of the Sun, which in turn is part of the Salt River Valley. The metropolitan area is the 11th largest by population in the United States, with approximately 4.73 million people as of 2017. Phoenix is the seat of Maricopa County and the largest city in the...

Supervisor Call Center Job Listings for Phoenix, Arizona

Call Center Supervisor
Jun 7
Phoenix, AZ, USA
AnswerNet
Manages the call center floor by keeping track of agents on their shift, including: managing real ... Additional supervisory functions include keeping track of attendance, handling first-level client ...
Service Coordinator - Call Center - $17/hr with bonus
Apr 23
Scottsdale, AZ, USA
Progress Residential
Familiar with call center metrics, reporting and call monitoring a plus * Experience responding to ... Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any ...
Inbound Call Center Customer Service Representative
Jun 13
Mesa, AZ, USA
Law Office of Davis, Miles, McGuire, Gardner
... call back screen and explain call back procedures to member * Take members requests to be un ... Perform additional tasks as requested by supervisor Cross-Training in the following areas both now ...
Call Center Service Dispatcher
May 6
Mesa, AZ, USA
Flex Technology Group
... call and parts holds • Back up team members in department when on lunch, sick or vacation • ... Supervisory Responsibilities This position has no supervisory responsibility's Physical ...
Call Center Agent
Apr 27
Mesa, AZ, USA
Alorica
Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance ... Tracks call-related information for auditing and reporting purposes * Provides feedback reports ...
ERI Economic Research Institute compiles the best salary, cost-of-living, and executive compensation survey data available.

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