The average pay for a Supervisor Call Center is $60,382 a year and $29 an hour in Vancouver, British Columbia, Canada.
The average salary range for a Supervisor Call Center is between $44,105 and $73,897.
On average, a Master's Degree is the highest level of education for a Supervisor Call Center.
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Vancouver, British Columbia.
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Supervises and coordinates activities of a team of Call Center Representatives who provide telephone customer support services and give product or service information by answering questions and offering assistance.
Oversees on-floor activities, being available to affect the call center's operations; handles calls that representatives aren't able to; replies to comments and answers questions when a representative needs assistance.
Studies queue and tracks inbound and/or outbound calls; keeps representatives aware of inbound calls, calls waiting, abandonment rate, etc.
Vancouver ( (listen)) is a coastal seaport city in western Canada, located in the Lower Mainland region of British Columbia. As the most populous city in the province, the 2016 census recorded 631,486 people in the city, up from 603,502 in 2011. The Greater Vancouver area had a population of 2,463,431 in 2016, making it the third-largest metropolitan area in Canada. Vancouver has the highest population density in Canada with over 5,400 people per square kilometre, which makes it the fifth-most densely populated city with over 250,000 residents in North America behind New York City, Guadalajara, San Francisco, and...