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IT Help Desk Representative Salary
in Connecticut, United States

$58,338 (USD)

Average Salary

$28/hr

Average Hourly

$1,639

Average Bonus

Salary Recap

The average pay for an IT Help Desk Representative is $58,338 a year and $28 an hour in Connecticut, United States. The average salary range for an IT Help Desk Representative is between $42,850 and $71,278. On average, a Bachelor's Degree is the highest level of education for an IT Help Desk Representative. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Connecticut, United States.

Average Salary Chart

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Job Summary

Description:
  • Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.
  • Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.

Salary Potential

Estimated salary in 2024:
$67,630
5 Year Change:
16 %

Education

Skills

IT Help Desk Representative Job Listings for Connecticut, United States

Help Desk Technician
Dec 21
Old Lyme, CT, USA
MedOptions
Escalate problems (when required) to the appropriately experienced technician and/or IT management. · Record, track, and document the help desk request problem-solving process, including all ...
Help Desk
Oct 23
Hartford, CT, USA
Kelly Services Inc
Knowledge of Remedy, and IT Asset Management are desirable. Accurately assesses and understands customer needs and works with sense of urgency to satisfy those needs within negotiated time frames
IT Help Desk Technician
Jan 4
Windsor, CT, USA
Morris Group, Inc.
IT Help Desk Technician Morris Group, Inc., one of the largest machine tool distribution networks in North America, is seeking an IT Help Desk Technician for our Windsor, CT location. We are looking ...
Help Desk Support
Dec 31
Stamford, CT, USA
Top Prospect Group, Inc.
We are seeking a Help Desk Support for a short term contract as we upgrade to Windows 10. ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
Desktop Support Technician and Help Desk Assistant
Oct 31
Meriden, CT, USA
ASG Information Technologies
Job Description ASG Information Technologies has an immediate need for a Desktop Support Technician and Help Desk Assistant . Please note that this position requires US Citizenship. SUMMARY The ...
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