(800) 627 3697 info.eri@erieri.com
Are you working in compensation or HR? See our salary, cost-of-living, and executive pay applications in action. Try our free salary assessor demo.

Customer Service Director Salary
in Maryland, United States

$141,902 (USD)

Average Salary


Average Hourly


Average Bonus

Salary Recap

The average pay for a Customer Service Director is $141,902 a year and $68 an hour in Maryland, United States. The average salary range for a Customer Service Director is between $98,165 and $176,697. On average, a Bachelor's Degree is the highest level of education for a Customer Service Director. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Maryland, United States.

Average Salary Chart

Customize this report for you
Use our free salary calculator to find out how much you're worth

Job Summary

  • Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers.
  • Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered.
  • Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer.

Salary Potential

Estimated salary in 2023:
5 Year Change:
16 %



Customer Service Director Job Listings for Maryland, United States

Customer Service Representative
Dec 7
Columbia, MD, USA
US Business Services
Entrepreneurial mindset, entrepreneur, sales, customer service, management, manager, marketing, administrative, HR, entry level, purchasing, director, retail, telecommunications, restaurant, banking ...
Customer Service Associate for Marketing Team
Dec 14
Parkville, MD, USA
Execute direct to business marketing and sales efforts to get new accounts * Focus on customer service and maintaining relationships with existing accounts * Partner with management, human resources ...
Customer Service Associate - Telecommunications
Dec 12
Columbia, MD, USA
Company Confidential
... direct marketing, marketing, field marketing, or similar experience in a customer service, customer support, or marketing role an asset. * Excellent verbal and written communication skills. * Ability ...
Customer Service Rep with Technical Aptitude
Dec 4
Baltimore, MD, USA
HS Tech Group
Handling inbound and outbound calls to assist our Customers with service requests for the systems ... be directed to Ms Karin Nelson Company Description HS Tech Group is a nationally recognized ...
Customer Service & Energy Sales - Paid Training
Dec 9
Silver Spring, MD, USA
Capital Marketing
Present and sell company products and services to new and existing customers * Prospect and contact ... director of sales, director of sales promos, director of sales promotions, distribution sales ...