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Customer Center Representative (Complex Calls) Salary
in Chicago, Illinois

$46,503 (USD)

Average Salary


Average Hourly


Average Bonus

Last updated: May 26, 2019

Salary Recap

The average pay for a Customer Center Representative (Complex Calls) is $46,503 a year and $22 an hour in Chicago, Illinois, United States. The average salary range for a Customer Center Representative (Complex Calls) is between $34,488 and $56,487. On average, a Bachelor's Degree is the highest level of education for a Customer Center Representative (Complex Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Chicago, Illinois.

Average Salary Chart

Scroll for Salary Potential, Education and Skills

Job Summary

  • Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives.
  • Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.
Customer Center Representative (Complex Calls) Job Prevalence in Chicago, Illinois, United States

Job family: Customer Service Representatives

Job family population: 2,767,790

Estimated population of Customer Center Representative (Complex Calls) jobs: 19,125

Rate of error: 0.5%

Salary Potential

Estimated salary in 2024:
5 Year Change:
16 %



About Chicago, Illinois

Chicago Cost of Living Score:

Description: Chicago ( (listen), locally also ), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,705,994 (2018), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States. Located on the shores of freshwater Lake Michigan, Chicago was incorporated...

Customer Center Representative (Complex Calls) Job Listings for Chicago, Illinois

Call Center - Customer Service Rep
May 24
Lake Zurich, IL, USA
Dovenmuehle Mortgage Inc.
Inbound Call Center - Answering complex customer inquiries on behalf of both DMI and Private Label ... Must be able to handle taking 85 to 100 calls daily * Experience working in a fast pace Call Center ...
Retail: Become a Work-At-Home Greek-Bilingual Customer Experience Rep
Apr 1
Chicago, United States
... complex billing scenarios • Product features - assist customers with pay-per-view orders, change ... in to call center databases • Take back-to-back phone calls from DISH internal customers ...
Call Center Representative/Customer Service
May 7
Naperville, IL, USA
CHASE Staffing
Looking to hire an experienced, self-motivated Call Center Representative with excellent customer service skills.If you are a positive, independent, organized person with great phone skills, this ...
Bilingual Call Center Representative - ETA Agent
May 23
Chicago, IL, USA
Call Center Supervisor Status: Full-time Location: Chicago, IL Position Summary ... The Customer Service Representative is responsible for receiving incoming calls from current ...
Telemarketer/Outbound Call Center Representative
May 16
Northbrook, IL, USA
Recruiting Resource Group
The Call Center Representative will be responsible for executing outbound calls while following scripts to provide customers with information about product features and prices. This is a great ...
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Salaries By Location

Customer Center Representative (Complex Calls)

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