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Call Center Representative (Complex Calls) Salary
in Maryland, United States

$45,710 (USD)

Average Salary

$22/hr

Average Hourly

$978

Average Bonus

Salary Recap

The average pay for a Call Center Representative (Complex Calls) is $45,710 a year and $22 an hour in Maryland, United States. The average salary range for a Call Center Representative (Complex Calls) is between $33,900 and $55,523. On average, a Bachelor's Degree is the highest level of education for a Call Center Representative (Complex Calls). This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Maryland, United States.

Average Salary Chart

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Job Summary

Description:
  • Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives.
  • Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.

Salary Potential

Estimated salary in 2023:
$52,991
5 Year Change:
16 %

Education

Skills

Call Center Representative (Complex Calls) Job Listings for Maryland, United States

Call Center Rep
Nov 30
Columbia, MD, USA
Capital Remodeling, Inc.
Capital Remodeling's call center is seeking friendly and outgoing Call Center Reps to help us ... Making outbound calls (both warm and cold calls) * Data entry * Troubleshooting issues * Addressing ...
Call Center Representative
Oct 7
Annapolis, MD, USA
Annapolis Pediatrics
... outbound calls, scheduling consultations, confirming consultations, managing schedules ... The Call Center Representative will be able to trouble-shoot technology issues, manage an escalated ...
Call Center Representative - Experience required
Oct 30
Columbia, MD, USA
Cornerstone Staffing
Call Center positions - possible temp to hire in Columbia, MD Pay Rate: $11/hr. Very relaxed call center... Will be trained via a script. Excellent and Clear Communication Skills with Customer ...
Call Center Experience Wanted for CSR openings!
Oct 24
Baltimore, MD, USA
FLG Business Consulting
... call center, telesales, call center management, manager, management, public relations, pr, customer service, customer service rep, csr, customer service management, retail, retail sales, retail ...
Fraud Client Services Representative
Dec 12
Hunt Valley, MD, USA
Bank of America
... center that requires sitting and taking calls for the entire shift, with structured breaks. Being ... You'll receive in-depth classroom training, including side-by-side live call handling and continued ...
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