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Call Center Manager Salary
in Maryland, United States

$84,696 (USD)

Average Salary

$41/hr

Average Hourly

$7,479

Average Bonus

Salary Recap

The average pay for a Call Center Manager is $84,696 a year and $41 an hour in Maryland, United States. The average salary range for a Call Center Manager is between $47,734 and $107,704. On average, a Bachelor's Degree is the highest level of education for a Call Center Manager. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Maryland, United States.

Average Salary Chart

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Job Summary

Description:
  • Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources.
  • Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards.

Salary Potential

Estimated salary in 2023:
$98,186
5 Year Change:
16 %

Education

Skills

Call Center Manager Job Listings for Maryland, United States

Call Center Supervisor
Dec 12
Bel Air, MD, USA
Basement Waterproofing Nationwide, Inc.
We are seeking a Call Center Supervisor to join our team! You will be responsible for helping ... and managing the finest professionals we can. Are you up for the challenge? The first 2 employees ...
Call Center - IT Infrastructure Design
Dec 3
Frederick, MD, USA
Small Call Center company
Day to day Managing the call center can be done with someone else and we can use them to help with ... training our people at that time What we have now Our callcenter in Frederick MD, receives calls ...
Healthcare Call Center Representative
Dec 14
Rockville, MD, USA
Randstad
Are you a Call Center Healthcare professional? Do you have experience handling high volume calls in ... manager
Call Center Team Lead
Sep 27
Fulton, MD, USA
Window Nation
Manage the flow of all inbound and outbound calls * Schedule and manage appointment availability in all markets * Create awareness and accountability of all Call Center Agent performance * Make ...
Call Center Representative - Experience required
Oct 30
Columbia, MD, USA
Cornerstone Staffing
Call Center positions - possible temp to hire in Columbia, MD Pay Rate: $11/hr. Very relaxed call ... management style to meet your workforce needs. We uphold the American Staffing Association Code of ...
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