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Call Center Manager Salary
in Delaware, United States

$83,246 (USD)

Average Salary

$40/hr

Average Hourly

$7,351

Average Bonus

Salary Recap

The average pay for a Call Center Manager is $83,246 a year and $40 an hour in Delaware, United States. The average salary range for a Call Center Manager is between $46,917 and $105,860. On average, a Bachelor's Degree is the highest level of education for a Call Center Manager. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Delaware, United States.

Average Salary Chart

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Job Summary

Description:
  • Plans and implements call center strategies and operations, enhances systems and processes, and manages a staff of Call Center Representatives, making the most effective and efficient use of call-center staff and technology resources.
  • Determines call center operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifies and evaluates state-of-the-art technologies; defines user requirements; and establishes technical specifications and production, productivity, quality, and customer-service standards.

Salary Potential

Estimated salary in 2023:
$96,505
5 Year Change:
16 %

Education

Skills

Call Center Manager Job Listings for Delaware, United States

Service Center Manager
Oct 31
New Castle, DE, USA
CUES
Job Summary / Objective Manage all aspects of the service center. Responsible for the delivery of excellent customer service through fast and accurate processing of parts orders, communication, and ...
Expat Customer Service & Claim Specialist
Oct 13
Wilmington, United States
MetLife
Strong attention to detail with time management and decision-making skills. * SalesForce experience a plus. * Experience in a Call Center environment is ideal. * Insurance experience is desired
Marketing /Retail Customer Service Representative
Sep 10
Wilmington, DE, USA
Summit Retail Solutions
... call center, inventory, photography, bilingual, sports, cashier, clerk, distribution, sales management, shipping, waiter, waitress. Apply if you
Customer Service Representative
Sep 10
Wilmington, DE, USA
Contemporary Staffing Solutions
We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Mortgage, Call Center & Office, Human ...
Customer Service Representative
Sep 24
Newark, DE, USA
PeopleShare Inc
... call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, and office managers. PeopleShare provides equal employment opportunities to all employees and ...
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