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Analyst Voice of Customer and Business Insights Salary
in Connecticut, United States

$87,778 (USD)

Average Salary

$42/hr

Average Hourly

$2,923

Average Bonus

Salary Recap

The average pay for an Analyst Voice of Customer and Business Insights is $87,778 a year and $42 an hour in Connecticut, United States. The average salary range for an Analyst Voice of Customer and Business Insights is between $62,063 and $108,766. This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Connecticut, United States.

Average Salary Chart

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Job Summary

Description:
  • Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
  • Identifies and analyzes customers’ key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
  • Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
  • Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
  • Explores and recommends other data that should be gathered to support the VOC initiatives.

Salary Potential

Estimated salary in 2024:
$101,759
5 Year Change:
16 %

Education

Education data not available for this job

Skills

Skills data not available for this job

Analyst Voice of Customer and Business Insights Job Listings for Connecticut, United States

Director Of Customer Service
Dec 31
Shelton, CT, USA
Budderfly LLC
Qualifications: * 10+ Years of Experience in Supervisory / Management Customer Service Role * BS Degree in Business Administration or Related Field * Excellent Knowledge of Management Methods and ...
Senior Business Analyst - to $120k
Jan 17
Rocky Hill, CT, USA
Incendia Partners
Our technology based client in Rocky Hill, CT is in need of hiring a IT Business Analyst to join their core team! The IT Business Analyst partners with customers and the app development team to ...
Customer Service Consultant
Jan 13
West Hartford, CT, USA
CT Business Consulting, Inc
... our business! This role would suit someone who has an interest in developing their customer service and sales skills representing one of the US's best brands. Friendly, fun and professional
Customer Service / Client Representative
Jan 13
Hartford, CT, USA
CT Business Consulting, Inc
Development of marketing campaigns and strategies * Customer service and client acquisition ... sales analyst, sales and marketing, sales and marketing admin, entry level, sales, marketing ...
Business Analyst
Dec 8
Waterford, CT, USA
Airgas
... of a passionate and hard-working team eager to drive our business forward and exceed customer ... Apply Now and move your career forward with Airgas as a Business Analyst at our Regional ...
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