Analyst Voice of Customer and Business Insights Salary in Connecticut, United States
The average pay for an Analyst Voice of Customer and Business Insights is $87,778 a year and $42 an hour in Connecticut, United States.
The average salary range for an Analyst Voice of Customer and Business Insights is between $62,063 and $108,766.
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in Connecticut, United States.
Average Salary Chart
Develops Voice of Customer (VOC) insights drawn from across research sources and organizational boundaries, working with the Product Management Team.
Identifies and analyzes customers’ key points, consumer trends, and opportunities that may impact strategic planning and marketing efforts.
Supports the overall VOC and reporting framework, acting as the key point of contact on customer surveys and feedback tools with in-depth knowledge of how these systems work.
Acquires and collects customers' expectations, wants, and needs from various direct and indirect sources, including from social media posts, emails, mining calls, customer research surveys, focus groups, individual interviews, and client feedback.
Explores and recommends other data that should be gathered to support the VOC initiatives.
Estimated salary in 2024:
5 Year Change:
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Analyst Voice of Customer and Business Insights Job Listings for Connecticut, United States
Director Of Customer Service
Shelton, CT, USA
Qualifications: * 10+ Years of Experience in Supervisory / Management Customer Service Role * BS Degree in Business Administration or Related Field * Excellent Knowledge of Management Methods and ...