ERI_Logo 02122003  FAQ Error Message Question #9

Frequently Asked Questions

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QUESTION:  When I put the latest DVD in my DVD drive the following error message displays:  "This is not a valid Win32 application."


Most likely there is a physical problem with either the DVD or the DVD drive.


Check the back of the DVD for scratches.  If the DVD is scratched, please contact ERI, and we will send you a replacement.


Also, try running the DVD using a different PC or laptop.  If ERI's Platform Library executes successfully, then the problem is with the original computer's DVD drive hardware.