ERI_Logo 02122003 Uninstall ERI's Software Products

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An uninstall program is available for the Assessor Series® software databases and  ERI's Platform Library®. 

 

To Uninstall ERI Software Products

1.Click on the Windows Start button and select Settings | Control Panel.
2.Double-click the Add/Remove Programs icon.
3.In the list of available programs, select the programs that are designated as "ERI's...".
4.Continue to follow the instructions on the screen.

 

Please Note: The files for each Assessor Series application should always be "contained" in a folder (one folder per product).  If an application's files were accidentally installed directly to the C:\ drive and are "loose," please contact ERI for assistance to insure that all files are deleted.

 

To Uninstall Assessor Series Applications and/or ERI's Platform Library (from a Network)

It is not recommended that individual users delete shared files from a network drive.  Contact your organization's technical support for assistance.

 

To Uninstall Windows Desktop Icon Shortcuts

See Windows Help.

 

To Uninstall Windows Start Menu Shortcuts

See Windows Help.

 

Hard Deletes & Clearing ERI from the Registry

If, after using the uninstall options above you continue to experience difficulties, you may want to delete the 'ERI\' directory and everything under it and clear the 'ERI' directory from the Registry Editor.

 

Warning!:  Before deleting any ERI files, be sure that the files you have saved from within an Assessor Series application (*.xca, *.sal, *.rla, *.tbl) have been safely moved to another directory.

 

From Windows Explorer, click on the 'eri\' folder and delete it, including all sub-folders such as '\platform', '\erisawin', '\erirawin', '\erixawin', and '\erigawin.'

 

To Clear ERI from the Registry:

1.Click the Windows Start button and select Run.
2.In the 'Open' field type "regedit".
3.From the Registry Editor, click the '+' sign next to HKEY_CURRENT_USER.
4.Then click the '+' sign next to Software.
5.Then click to select/highlight the ERI directory.
6.Press the Delete button on your keyboard.

 

Please note: Extreme caution is recommended whenever deleting anything from the Registry Editor!