Frequently Asked Questions

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Click to select one of the following categories of Frequently Asked Questions:

•	Installation

•

Internet

•	Error Messages

•	Using ERI's Software Products

•

Printing

Please note: For all other questions regarding the use of the Assessor Series applications or the Platform Library, please refer to the Help menu for each program.

Installation

1.	How do I install the quarterly update I received?

2.	When I click on the shortcut, I get the "data expired" message even though I installed the most recent update.

3.	I received the quarterly updates in the mail, but I do not have the original DVD.

4.	I didn't receive my update. All I got was the Platform Library DVD.

5.	I thought I installed the Assessor Series software databases, but all I'm getting is demo data.

6.	When updating the Platform Library, I get an error message saying that I don't have enough disk space.

7.	I haven't received my update. (Or: My data has expired. I thought I had a subscription for the whole year!?!)

8.	How do we install to a LAN or network drive?

9.	I'd like to install the software to another PC. How do I do that?

10.	Will there be a problem if I install the software using Windows 98, NT, ME, or 2000?

11.	How much disk space is required by each Assessor Series software database?

12.	I don't seem to have permission to install your software. What do I do?

13.	Where do I enter a license code after I install the Platform Library?

14.	A Program Compatibility Assistant displays after I install the latest DVD. Is this a problem?

15.	How do I perform a silent installation?

16.	What happens if I restart the Platform Library with administrator credentials?

Internet

1.	How do I download Assessor Series software database updates from the Internet?

2.	I tried doing an Internet download from your website, but the file downloaded really fast. When I double-click it in Windows Explorer I get a "corrupt installation detected" message.

3.	Anti-virus software detects a virus in an Assessor product.

Error Messages

1.	This control requires version 4.70 or greater of comctl32.dll

2.	Computer date is not correct

3.	Run time error 217 at ...

4.	Application error exception Eprinter in module erirawin.exe...

5.	An I/O Error occurred while installing a file. This is normally caused by bad installation media...

6.	Database date and program date do not match

7.	Cannot open S:\Eri\SA\ErisaWinPba.idx

8.	Exception ERead Error in module erisawin.exe... Error reading memo. WYSIWYG: Win32 error. Code: 123

9.	This is not a valid Win32 application.

10.	When I try to eject the Platform Library DVD, an error message displays.

11.	ERISAWIN caused a general protection fault in module DOCUN40.drv...

12.	The handle is invalid.

Using ERI's Software Products

1.	Exporting data

2.	Immigration Analysis data

3.	Do you have tutorials?

4.	International data in the Relocation Assessor

5.	Can't access -- date expiration message

6.	Access to data limited to one quarter

7.	Downloading proxies and 10-Ks

8.	Text is cut-off or overlaps on screen

9.	Screen is squashed or cut-off at bottom

10.	File \| E-mail Current Screen

11.	Help files fail on network installations

12.	Saving user-defined information

Printing

1.	Headers print black

2.	Position description blue text does not print