FAQ Using ERI Products Question #11

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Frequently Asked Questions

QUESTION:  When using the "File | E-mail Current Screen" feature from any Assessor Series® application, I run into problems.

For example, if you use Windows XP and Microsoft Outlook 2002, you may have the following occur when you select File | E-mail Current Screen:

1.  The e-mail dialog appears as it should.

2.  After filling out the required information ("To:" and "Subject:") and clicking the Send an E-mail button, the following dialog box appears:

3.  If you check to enable the program to allow access for one minute and then click the Yes button, another dialog box appears:

4.  The progress bar fills up (which means that the e-mail has been sent), but when you click the Yes button, the original e-mail dialog box is still there.  If you close out of the e-mail dialog box, you may notice that the following dialog is in the background:

5.  Click OK, and then check to see if the e-mail was sent (a copy of the e-mail should be in your "Sent Items" folder in Microsoft Outlook).

Other variations of this problem may also occur.  Just be aware that if the e-mail dialog box (with the "To:" or "From:" fields) is still there even after it looks like you've sent the e-mail, chances are that the "E-mail sent successfully" message is somewhere in the background.  You may need to minimize other application windows to find it.

Also see Send an E-mail for more information.