Downloading Problems and Solutions
|
|
Top Previous Next |
|
From ERI's Website Sometimes when downloading a file from ERI's website, a file will appear to have downloaded really fast, and then when the user tries to run the downloaded file, an error message appears, "corrupt installation detected."
If this is happening to you, then most likely your employer has installed a firewall preventing employees from downloading executables from the Internet, or you are not a member of the appropriate permissions group. Talk to your MIS or IT department about getting administrative access to download files.
Several of ERI's Assessor Series® applications include features that involve retrieval of information from ERI's servers via the Internet. It all happens behind the scenes, and a firewall could cause problems when trying to use these applications and features, including:
In the case of XA or CA, some users will find that the application appears to work properly, but then it will prompt the user to "Check a year..." to download a proxy, 10-K or Form 990, but no years are listed.
If this is happening to you, then most likely you do not have an active connection to the Internet, or your company has installed a firewall that prevents downloads from websites that are not pre-authorized, or you are not a member of the appropriate permissions group.
Try connecting to the Internet before running the Assessor Series application. If this doesn't correct the problem, then talk to your MIS or IT department about getting administrative access to download the files.
Permissions Group If the firewall doesn't appear to be the issue, then it may be that the problem has to do with whether or not you are a member of a particular permissions group. Some organizations have special permission groups (like IE Download Group permissions) that allow only certain users to download files from the Internet.
If your organization has permission groups like this, and you are not a member of the appropriate group, then this may also be the cause of the problem.
Please contact your IT department about how you can request the necessary permissions and/or to be added to the particular group.
Write Access If the drive the Assessor Series product is installed to is write protected, then the download feature will not work.
See IP Address, Port and URL Information for additional assistance. |